Why is my Sandbox instance running slow?
Hello, My customer mentioned that their sandbox instance runs considerably slower than what they've seen in videos and in person demos. They are experiencing quite a bit of latency when clicking on links and transitioning through containers. It appears not to be limited to any particluar time of day, or browser. Who could comment/assist with some investigation? |
3 answers
Seth Packham (1.4k●4●22●13)
| answered Aug 30 '12, 2:34 p.m.
FORUM ADMINISTRATOR / JAZZ DEVELOPER edited Aug 30 '12, 2:55 p.m.
It is very likely that it is running slower simply because of the popularity and sheer number of projects running on the single server, which is not a typical use case that the product was optimized for.
Which sandbox are they on right now? Sandbox01 or sandbox02? Sandbox01 has been open longer so it has several thousand project areas on it where people are playing around. Sandbox02 was just refreshed last week or so, and was upgraded to the latest 4.0.1 M2 milestone and has fewer project areas so far.
We're trying to get to a place where we can rotate in more sandboxes and refresh them more often so more people can have a better experience.
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Thanks for the help. The projects are in Jazz.net Sandbox01, TTT Projects (RC, TC and QM). Speed varies. Monday it came to a crawl and was timing out. Initially connected via a 4G air card/vpn using IE9. Tried from home over FiOS using IE9, FF 14 and Chrome 18 with similar results. I ran the performance widget, which pointed to a network issue. Performance on other sites was fine
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