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question asked: Feb 28 '17, 5:00 a.m.
question was seen: 2,047 times
last updated: Feb 28 '17, 6:55 a.m.

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Have you noticed that Jazz.net Sandbox CLM is responding too slowly and is causing HTTP client requests to Timeout?

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Lonnie VanZandt (88●7●17) | asked Feb 28 '17, 5:00 a.m.
edited Feb 28 '17, 5:49 a.m. by Ralph Schoon (63.5k●3●36●46)

 Recently (late February 2017), the sandbox CLM deployments at jazz.net have been responding to client HTTP requests very, very slowly. Have you also observed this?


This causes clients to balk (abandon) their HTTP requests and it causes the CLM applications themselves to throw various exceptions.

The overall experience is frustrating.

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Ralph Schoon (63.5k●3●36●46) | answered Feb 28 '17, 5:52 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

 You can create a defect here: https://jazz.net/jazz02/web/projects/Community%20Feedback#action=com.ibm.team.dashboard.viewDashboard


To my knowledge, complaining here in the forum is not a very effective way. I would agree that it is too hard to find out how to open a defect, so you might want to request that as well. 

You can follow the FAQ here and send the webmasters a link to your question: https://jazz.net/forum/faq/

Comments
1
Lonnie VanZandt commented Feb 28 '17, 6:04 a.m.

 I wasn't intending to make a complaint. I was asking the Community if anyone else is observing this behavior. Often, these kinds of latency issues can be either client-side or server-side.


I can't file a defect if I cannot identify a problem and even if there is an overload situation with jazz.net, that's not really a Defect. It may just be Reality.

Lonnie VanZandt commented Feb 28 '17, 6:49 a.m.

 Perhaps there is something faulty here. When switching Configurations (e.g. from Local Stream to Local Stream) there is a "Loading Permissions" phase that is taking the server an excessively long time to complete.



I'll file a defect now for that case.

Ralph Schoon commented Feb 28 '17, 6:53 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

 You can file a work item if the performance is unacceptable. Even to the Web Master from the FAQ page. Just asking a question here does not help, I think.

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