RRC 2.0.04 to RRC 3.0.1 Online Migration Error
Hi All,
I'm carrying out RRC 2.0.0.4 to RRC 3.0.1 migration. I have finished with the running the upgrade script. Also the data has been imported from
the tar file (which was an export from RRC 2.0.04)
However, when I'm carrying out with online migration, I'm getting the following error. I'm not using the default port using 443(instead of 9443) and also not using localhost (using company specific domain).
After typing the URL for migration. I first get ERROR 500, which mentions about not finding the handler.
When I close that and look on the migration page..
Error - (on the migration screen)
Rational Requirement Composer Server is currently not available.
This server (http://..../rdm) is not available for use. It is either waiting to be migrated from version 2 to version 3 or migration is currently in progress.
When I click on migration service panel-
Error - Status information for the migration cannot be obtained.
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5 answers
Ralph Schoon (63.6k●3●36●46)
| answered Aug 01 '12, 4:48 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hi, I would suggest to review the teamserver.properties files for the port numbers. I would try to review if there are wrong entries in the server/conf/app/.rdf files as well. See https://jazz.net/forum/questions/82419/missing-friend/82466
I would also suggest to review the log files, there must be more information there. Can you connect to the servers using the URI's, maybe there is a deployment problem. |
Ralph, I'm working with Yatin on this issue. We've checked all of the port numbers and we've checked the friendsconfig.rdf as well, everything looks fine.
In the RDM log file, this is all we're seeing, even with logging set to 'DEBUG': 2012-08-01 11:49:34,883 [ http-443-Processor9] DEBUG bm.rdm.fronting.server.bootstrap.RRSAppInitializer - [rdm] Searching for /build/built-on.txt 2012-08-01 11:49:34,883 [ http-443-Processor9] DEBUG bm.rdm.fronting.server.bootstrap.RRSAppInitializer - Trying /opt/IBM/JazzTeamServer/server/tomcat/work/Catalina/localhost/rdm/proxytemp/hc_1134707618 2012-08-01 11:49:34,883 [ http-443-Processor9] DEBUG bm.rdm.fronting.server.bootstrap.RRSAppInitializer - Trying /opt/IBM/JazzTeamServer/server/tomcat/work/Catalina/localhost/rdm/eclipse/configuration/org.eclipse.osgi/bundles/63/data 2012-08-01 11:49:34,883 [ http-443-Processor9] DEBUG bm.rdm.fronting.server.bootstrap.RRSAppInitializer - Trying /opt/IBM/JazzTeamServer/server/conf/rdm 2012-08-01 11:49:34,884 [ http-443-Processor9] ERROR onting.server.services.process.ProcessProxyService - Server Error: Entry [594cd37b76a0df7d] java.lang.IllegalStateException at com.ibm.rdm.fronting.server.core.repository.RepositoryAccessManager.makeErrorResponse(RepositoryAccessManager.java:225) at com.ibm.rdm.fronting.server.core.internal.RRSRestServiceBase.checkRepositoryState(RRSRestServiceBase.java:607) at com.ibm.rdm.fronting.server.core.internal.RRSRestServiceBase.service(RRSRestServiceBase.java:128) at com.ibm.team.jfs.app.servlet.AppContainerServlet.dispatchRequest(AppContainerServlet.java:152) at com.ibm.team.jfs.app.servlet.AppContainerServlet.service(AppContainerServlet.java:295) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.eclipse.equinox.http.servlet.internal.ServletRegistration.handleRequest(ServletRegistration.java:90) at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:111) at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:75) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120) at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:76) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:420) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Thread.java:811) 2012-08-01 11:49:34,885 [ http-443-Processor9] WARN onting.server.services.process.ProcessProxyService - While reporting error to client, the request had invalid header "Accept: none", will use text/html output 2012-08-01 11:49:34,885 [ http-443-Processor9] DEBUG bm.rdm.fronting.server.bootstrap.RRSAppInitializer - [rdm] Searching for /build/built-on.txt 2012-08-01 11:49:34,885 [ http-443-Processor9] DEBUG bm.rdm.fronting.server.bootstrap.RRSAppInitializer - Trying /opt/IBM/JazzTeamServer/server/tomcat/work/Catalina/localhost/rdm/proxytemp/hc_1134707618 2012-08-01 11:49:34,885 [ http-443-Processor9] DEBUG bm.rdm.fronting.server.bootstrap.RRSAppInitializer - Trying /opt/IBM/JazzTeamServer/server/tomcat/work/Catalina/localhost/rdm/eclipse/configuration/org.eclipse.osgi/bundles/63/data 2012-08-01 11:49:34,885 [ http-443-Processor9] DEBUG bm.rdm.fronting.server.bootstrap.RRSAppInitializer - Trying /opt/IBM/JazzTeamServer/server/conf/rdm 2012-08-01 11:49:34,885 [ http-443-Processor9] ERROR .rdm.fronting.server.headers.services.ProcessProxy - CRRRS4120I << HTTP/1.1 500 2012-08-01 11:49:34,885 [ http-443-Processor9] ERROR .rdm.fronting.server.headers.services.ProcessProxy - CRRRS4120I << [Timing] 2ms 2012-08-01 11:49:34,885 [ http-443-Processor9] ERROR .rdm.fronting.server.headers.services.ProcessProxy - CRRRS4120I << [Request >>] GET https://rrc.atech.com/rdm/processProxy?uri=https%3A%2F%2Frrc.atech.com%2Fjts%2Fprocess%2Fproject-areas&dojo.preventCache=1343836174816 HTTP/1.1 2012-08-01 11:49:34,885 [ http-443-Processor9] ERROR .rdm.fronting.server.headers.services.ProcessProxy - CRRRS4120I << [Request >>] host: rrc.atech.com 2012-08-01 11:49:34,885 [ http-443-Processor9] ERROR .rdm.fronting.server.headers.services.ProcessProxy - CRRRS4120I << [Request >>] user-agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:14.0) Gecko/20100101 Firefox/14.0.1 2012-08-01 11:49:34,885 [ http-443-Processor9] ERROR .rdm.fronting.server.headers.services.ProcessProxy - CRRRS4120I << [Request >>] accept: none 2012-08-01 11:49:34,885 [ http-443-Processor9] ERROR .rdm.fronting.server.headers.services.ProcessProxy - CRRRS4120I << [Request >>] accept-language: en-us,en;q=0.5 2012-08-01 11:49:34,885 [ http-443-Processor9] ERROR .rdm.fronting.server.headers.services.ProcessProxy - CRRRS4120I << [Request >>] accept-encoding: gzip, deflate 2012-08-01 11:49:34,885 [ http-443-Processor9] ERROR .rdm.fronting.server.headers.services.ProcessProxy - CRRRS4120I << [Request >>] connection: keep-alive 2012-08-01 11:49:34,885 [ http-443-Processor9] ERROR .rdm.fronting.server.headers.services.ProcessProxy - CRRRS4120I << [Request >>] x-com-ibm-rdm-request-correlation-id: RRC_WEBUI_0.29189535257117316 2012-08-01 11:49:34,885 [ http-443-Processor9] ERROR .rdm.fronting.server.headers.services.ProcessProxy - CRRRS4120I << [Request >>] doorsrp-request-type: private 2012-08-01 11:49:34,885 [ http-443-Processor9] ERROR .rdm.fronting.server.headers.services.ProcessProxy - CRRRS4120I << [Request >>] content-type: text/plain 2012-08-01 11:49:34,886 [ http-443-Processor9] ERROR .rdm.fronting.server.headers.services.ProcessProxy - CRRRS4120I << [Request >>] x-requested-with: XMLHttpRequest 2012-08-01 11:49:34,886 [ http-443-Processor9] ERROR .rdm.fronting.server.headers.services.ProcessProxy - CRRRS4120I << [Request >>] referer: https://rrc.atech.com/rdm/web/projects/migration 2012-08-01 11:49:34,886 [ http-443-Processor9] ERROR .rdm.fronting.server.headers.services.ProcessProxy - CRRRS4120I << [Request >>] cookie: jfs-oauth-realm-mapping=https%3A%2F%2Frrc.atech.com%2Fjts%3D0; jfs-oauth-access_token-secret0=9UZXbf5cfPdFvWOrqKMAHs8PX/bBM7mUyKNUDJIPK08=; jfs-oauth-access-token0=37d98d73898e47829674c4f571d1609b; __utma=249276503.1824786939.1332943966.1332946427.1343398673.3; __utmz=249276503.1332943966.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); JSESSIONIDSSO=EF7228A7D651272D491F245EBF0074AE 2012-08-01 11:49:34,886 [ http-443-Processor9] ERROR .rdm.fronting.server.headers.services.ProcessProxy - CRRRS4120I << <no headers> 2012-08-01 11:49:34,886 [ http-443-Processor9] ERROR rdm.fronting.server.response.services.ProcessProxy - CRRRS4120I << ---No entity- 2012-08-01 11:54:30,687 [ CommonCache Scrubber] DEBUG am.jfs.internal.app.cache.bundle.CacheScrubberTask - Scrubbing CommonCache 2012-08-01 11:59:30,688 [ CommonCache Scrubber] DEBUG am.jfs.internal.app.cache.bundle.CacheScrubberTask - Scrubbing CommonCache There are no clear details on what is going on here. We've made sure that all references to URIs / URLs are set to port 80/443 since we are upgrading from RRC 2 that was running on ports 80/443. All references to /jazz (the default for RRC 2) are replaced with /jts, however we left the RRC URL (/rdm) unchanged (so CLM 3 is using /rdm as the URL and NOT the new default of /rm). Someone else (Morton) posted a similar issue in the forums (https://jazz.net/forum/questions/57871/error-migration-rrc-20-to-clm?page=1&focusedAnswerId=83559#83559) but if he found an answer, then he didn't post the answer, so I've asked him to do so. Unfortunately we've somewhat hijacked the posting from another user. Any other suggestions? Comments
Ralph Schoon
commented Aug 01 '12, 12:28 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Let me clarify, you introduced a new JTS with context root /jts when upgrading, right? The RRC context root remains unchanged? Have you looked at the upgrade information in the library? Maybe the upgrade workshop could hint to something? You used tomact, right. One thing I have seen once was that an application would not deploy. Deleting the folder rm in tomcat/webapps would force a redeploy. Errors in the friendsconfig and the fronting are sometimes hard to spot. It took me a day in one case... |
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Ralph Schoon (63.6k●3●36●46)
| answered Aug 01 '12, 12:33 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
I found this: worth a look: http://www-01.ibm.com/support/docview.wss?uid=swg21567135
Otherwise, open a PMR (if you already did, hard to tell who is IBMer in the forums these days 8-)) Comments Thanks, we did look at that entry, it appears we're not even getting that far - none of the log files mentioned even exist in our install directory for either RRCS2 nor for CLM3. It seems as though we'll have to open a PMR. |
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Correct on all accounts - we are using Tomcat, we introduced a new JTS with the context root /jts and we're following the upgrade / migration instructions from the library.
Doesn't look like there is an 'rm' folder in the library, but there is an 'rdm' directory (this is all in our CLM3 installation directory, the original RRCS2 is in /opt/IBM/RRCS2): [root@rrc server]# pwd /opt/IBM/JazzTeamServer/server [root@rrc server]# ls -latr tomcat/webapps/ total 407148 -rw-r--r-- 1 root root 65924023 Jun 1 2011 clmhelp.war -rw-r--r-- 1 root root 33060711 Jun 2 2011 jts.war.1343367984586backup -rw-r--r-- 1 root root 33060711 Jun 2 2011 ccm.war -rw-r--r-- 1 root root 33758557 Jun 2 2011 admin.war -rw-r--r-- 1 root root 33060711 Jun 2 2011 qm.war -rw-r--r-- 1 root root 142202489 Jun 2 2011 rdm.war -rw-r--r-- 1 root root 42285203 Jun 2 2011 converter.war drwxr-xr-x 4 root root 4096 Jul 27 01:21 ROOT drwxr-xr-x 11 root root 4096 Jul 27 01:21 .. -rw-r--r-- 1 root root 33060706 Jul 27 01:46 jts.war drwxr-xr-x 4 root root 4096 Jul 27 01:49 admin drwxr-xr-x 4 root root 4096 Jul 27 01:49 jts drwxr-xr-x 4 root root 4096 Jul 27 01:49 converter drwxr-xr-x 4 root root 4096 Jul 27 01:49 clmhelp drwxr-xr-x 5 root root 4096 Jul 27 01:50 rdm drwxr-xr-x 4 root root 4096 Jul 27 01:50 qm drwxr-xr-x 10 root root 4096 Jul 27 01:50 . drwxr-xr-x 4 root root 4096 Jul 27 01:50 ccm Removing that 'rdm' directory didn't cause any change in behavior - we're still seeing the errors in the log files. I did notice another error entry (from catalina.out): INFO: Server startup in 37727 ms 2012-08-01 12:49:56,716 RRC [http-443-Processor21] ERROR dm.fronting.server.services.init.ClientInitService - Server Error: Entry [8ca15625a140b195] java.lang.IllegalStateException at com.ibm.rdm.fronting.server.core.repository.RepositoryAccessManager.makeErrorResponse(RepositoryAccessManager.java:225) at com.ibm.rdm.fronting.server.core.internal.RRSRestServiceBase.checkRepositoryState(RRSRestServiceBase.java:607) at com.ibm.rdm.fronting.server.core.internal.RRSRestServiceBase.service(RRSRestServiceBase.java:128) at com.ibm.team.jfs.app.servlet.AppContainerServlet.dispatchRequest(AppContainerServlet.java:152) at com.ibm.team.jfs.app.servlet.AppContainerServlet.service(AppContainerServlet.java:295) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.eclipse.equinox.http.servlet.internal.ServletRegistration.handleRequest(ServletRegistration.java:90) at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:111) at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:75) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120) at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:76) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:420) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Thread.java:811) 2012-08-01 12:49:56,719 RRC [http-443-Processor21] ERROR bm.rdm.fronting.server.headers.services.ClientInit - CRRRS4120I << HTTP/1.1 500 2012-08-01 12:49:56,719 RRC [http-443-Processor21] ERROR bm.rdm.fronting.server.headers.services.ClientInit - CRRRS4120I << [Timing] 242ms 2012-08-01 12:49:56,719 RRC [http-443-Processor21] ERROR bm.rdm.fronting.server.headers.services.ClientInit - CRRRS4120I << [Request >>] GET https://rrc.atech.com/rdm/clientinit?dojo.preventCache=1343839796470 HTTP/1.1 2012-08-01 12:49:56,720 RRC [http-443-Processor21] ERROR bm.rdm.fronting.server.headers.services.ClientInit - CRRRS4120I << [Request >>] host: rrc.atech.com 2012-08-01 12:49:56,720 RRC [http-443-Processor21] ERROR bm.rdm.fronting.server.headers.services.ClientInit - CRRRS4120I << [Request >>] user-agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:14.0) Gecko/20100101 Firefox/14.0.1 2012-08-01 12:49:56,720 RRC [http-443-Processor21] ERROR bm.rdm.fronting.server.headers.services.ClientInit - CRRRS4120I << [Request >>] accept: none 2012-08-01 12:49:56,720 RRC [http-443-Processor21] ERROR bm.rdm.fronting.server.headers.services.ClientInit - CRRRS4120I << [Request >>] accept-language: en-us,en;q=0.5 2012-08-01 12:49:56,720 RRC [http-443-Processor21] ERROR bm.rdm.fronting.server.headers.services.ClientInit - CRRRS4120I << [Request >>] accept-encoding: gzip, deflate 2012-08-01 12:49:56,720 RRC [http-443-Processor21] ERROR bm.rdm.fronting.server.headers.services.ClientInit - CRRRS4120I << [Request >>] connection: keep-alive 2012-08-01 12:49:56,720 RRC [http-443-Processor21] ERROR bm.rdm.fronting.server.headers.services.ClientInit - CRRRS4120I << [Request >>] x-com-ibm-rdm-request-correlation-id: RRC_WEBUI_0.8201483323937327 2012-08-01 12:49:56,720 RRC [http-443-Processor21] ERROR bm.rdm.fronting.server.headers.services.ClientInit - CRRRS4120I << [Request >>] doorsrp-request-type: private 2012-08-01 12:49:56,720 RRC [http-443-Processor21] ERROR bm.rdm.fronting.server.headers.services.ClientInit - CRRRS4120I << [Request >>] content-type: text/plain 2012-08-01 12:49:56,720 RRC [http-443-Processor21] ERROR bm.rdm.fronting.server.headers.services.ClientInit - CRRRS4120I << [Request >>] x-requested-with: XMLHttpRequest 2012-08-01 12:49:56,720 RRC [http-443-Processor21] ERROR bm.rdm.fronting.server.headers.services.ClientInit - CRRRS4120I << [Request >>] referer: https://rrc.atech.com/rdm/web/projects/migration 2012-08-01 12:49:56,720 RRC [http-443-Processor21] ERROR bm.rdm.fronting.server.headers.services.ClientInit - CRRRS4120I << [Request >>] cookie: jfs-oauth-realm-mapping=https%3A%2F%2Frrc.atech.com%2Fjts%3D0; jfs-oauth-access_token-secret0=Ye3Em9gFh1vXbw7Yt5yMFyGGlhTTRG/lyo9gb/0VPXk=; jfs-oauth-access-token0=63ba96d5fe13418ea89a5f72e6373554; __utma=249276503.1824786939.1332943966.1332946427.1343398673.3; __utmz=249276503.1332943966.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); JSESSIONIDSSO=3CB91CCE36A21FF861602A2B24319073 2012-08-01 12:49:56,720 RRC [http-443-Processor21] ERROR bm.rdm.fronting.server.headers.services.ClientInit - CRRRS4120I << <no headers> 2012-08-01 12:49:56,720 RRC [http-443-Processor21] ERROR m.rdm.fronting.server.response.services.ClientInit - CRRRS4120I << ---No entity- 2012-08-01 12:49:57,327 RRC [http-443-Processor25] ERROR onting.server.services.process.ProcessProxyService - Server Error: Entry [2142d98270d63da1] java.lang.IllegalStateException at com.ibm.rdm.fronting.server.core.repository.RepositoryAccessManager.makeErrorResponse(RepositoryAccessManager.java:225) at com.ibm.rdm.fronting.server.core.internal.RRSRestServiceBase.checkRepositoryState(RRSRestServiceBase.java:607) at com.ibm.rdm.fronting.server.core.internal.RRSRestServiceBase.service(RRSRestServiceBase.java:128) at com.ibm.team.jfs.app.servlet.AppContainerServlet.dispatchRequest(AppContainerServlet.java:152) at com.ibm.team.jfs.app.servlet.AppContainerServlet.service(AppContainerServlet.java:295) |
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While installing, I use the context root option of -
Use Rational Requirement composer 2.x context root
Application context root values -
/jts - Jazz Team server
/ccm - Change and Configuration Management
/qm - Quality Management
/rdm - Requirement management.
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