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HTTP Status 403 - Access to the requested resource has been denied

Adam Hughes (13223) | asked Jul 18 '12, 1:56 p.m.
This error pops up when I attempt to log into the Jazz server using this URL: https://<servername>:9443/jts. The path in my browser when the error pops up becomes: https://<servername>:9443/jts/authenticated/identity?redirectPath=%2Fjts.

If I replace the URL with the original "https://<servername>:9443/jts" I get a new error: HTTP Status 403 - CRJAZ1394E The user ID "ADMIN" is not a member of any Jazz J2EE roles but must be a member of one to access the repository.

All of my research has led to LDAP configured environments of which I do not have.

Any ideas?

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Karl Weinert (2.0k52736) | answered Jul 25 '12, 11:30 a.m.
Sounds like a group membership problem.

If you are using tomcat as your user registry here's a couple things to check

Make sure the ADMIN account is listed in tomcat-users.xml with at least one group membership
That file is in <JazzTeamServer>\server\tomcat\conf\tomcat-users.xml
The ADMIN entry  should look something like this
<user username="ADMIN" password="b521..." roles="JazzAdmins"/>

And check the file for the following line in each of your installed applications.(jts, ccm etc..)
(false means ADMIN is disabled)


You will need to restart the rtc after making the changes.

Adam Hughes selected this answer as the correct answer

Adam Hughes commented Jul 25 '12, 1:05 p.m. | edited Jul 25 '12, 1:09 p.m.

That seems to have done it Karl. Thanks a ton.


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Martha (Ruby) Andrews (3.0k44351) | answered Jul 18 '12, 2:34 p.m.
Hi Adam,
Are you able to log in to https://<servername>:9443/jts/admin ? That is the URL for administration.
Also, has the ADMIN user been disabled? It seems so from the second error message you mention.
Jazz L3 Developer

Adam Hughes commented Jul 18 '12, 2:48 p.m. | edited Jul 25 '12, 9:57 a.m.

I have not disabled the ADMIN user.

When I try your suggestion: https://<servername>:9443/jts/admin I receive a screen that says, Error! in red, then a message saying "The user ID you logged in with is not recognizable.

You are not authorized to access Jazz Team Server Admin UI."

Is there any way to reset the admin account maybe?

Adam Hughes commented Jul 25 '12, 8:46 a.m. | edited Jul 25 '12, 9:57 a.m.

No ideas on this?

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