Problem verifying install of bfagent on zOS

Customer having a problem setting up the bfagent on a zOS mainframe. The install looked good and netstats shows that the port 5555 is available. The user has started up the bfagent under OMVS as a superuser and no errors when started.

Case 1 - from a command prompt on the users PC a "telnet hostame 5555" just times out - so we are thinking that may be a firewall related problem

Case 2 - from  TSO on the same LPAR that the bfagent is running on the user did a telnet to that LPAR with port 5555 - the results are in this note. Basically it got an error and could not connect to the port.  No system console messages are seen.




case 3 - from TSO on a different LPAR than where the bfagent is running - the user did a telnet to the "bfagent" LPAR with port 5555 - the results are in the second note I am sending.. Basically we saw the standard "Helo" message and then it immediately terminated with the 210 message - Goodbye.

Screen shots can be provided but are there any thoughts on what may be causes this?

BTW - this is RTC 4.0 on zOS 1.11