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question asked: Jun 22 '12, 5:47 a.m.
question was seen: 5,198 times
last updated: Jun 26 '12, 1:36 a.m.

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Unable to Edit Business process diagrams,use case etc in RRC

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Anurag Rajput (80●2●17●23) | asked Jun 22 '12, 5:47 a.m.
Hi,
While Editing Diagrams in RRC editor i am getting this error,
" The editor could not be started because the Editor Runtime Environment is not available. Uninstall the Browser Add-on Plug-in, restart the browser, and reinstall the plug-in to resolve the issue."

I have uninstalled the Browser Add-on Plug in,restarted the browser ,and reinstalled the plug in to resolve the issue...but still i am getting the same error.

i am using mozilla firefox 3.6.28 and RRC 3.0.1.2.

Kindly help me out ...

3 answers

Most liked answers ↑|Newest answers|Oldest answers

1
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Stef van Dijk (2.0k●1●7●9) | answered Jun 22 '12, 3:28 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
Hi Anurag,

Please have a look at the following wiki page and see if it provides any tips that might help you out.
https://jazz.net/wiki/bin/view/Main/RRCConverterTroubleshooting
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Benjamin Silverman (4.1k●6●10) | answered Jun 24 '12, 1:13 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
We've also seen this problem when a JRE is already loaded in the browser before the RRC plugin is loaded.  If you are loading a page when your browser starts that loads a JRE already, RRC may have issues loading the plugin.  There is also a troubleshooting/wiki page for the browser plugin here:

https://jazz.net/wiki/bin/view/Main/RRCBrowserAddOns
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Anurag Rajput (80●2●17●23) | answered Jun 26 '12, 1:36 a.m.
Got the solution
Procedure for solving the Error
1- Uninstall the plug in
2-  Delete RRC add on folder from  C:\Users\<user name>\IBM\RRCAddOn-3.0.1.2   (for windows 7)
3- install the plug in again
4- goto C:\Users\<user name>\IBM\RRCAddOn-3.0.1.2\jre
5- Set JAVA_HOME and JRE_HOME
6-It worked for me
I hope Now you can Edit Diagrams in RRC

Thanks and Regards,
Anurag Rajput

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