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question asked: Mar 22 '12, 6:29 p.m.
question was seen: 8,770 times
last updated: Jun 18 '12, 11:12 p.m.

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Hotfix 1 installation has caused lost namespace

1
Mark Prout (134●1●15●10) | asked Mar 22 '12, 6:29 p.m.
Hi,

I have installed Hotfix 1 into an fresh Insight 1.1 instance (Windows/DB2 platform) and am now encountering the following error whenever I try to log in; 

AAA-SYS-0002

 	The service cannot process the request because it has not been initialized.



Details

AAA-CFG-0008 The handler class 'com.ibm.cognos.camaaa.internal.auth.handler.SelectDefaultNamespace' cannot be loaded.java.lang.ClassNotFoundException: com.ibm.cognos.camaaa.internal.auth.handler.SelectDefaultNamespace



The following suspect line is located within the cogserver log file; 

1002 Successfully registered the dispatcher http://win-ckk56s37j9h:10080/reporting in Content Manager.

192.168.254.173:10080	7564	2012-03-22 17:11:48.913	-5					Thread-90	AAA	6235	1	Audit.cms.CAM.AAA	StartService	camAsyncService		Failure	<messages><item><messageString>AAA-SYS-0002 The service cannot process the request because it has not been initialized.</messageString></item><item><nestingLevel>1</nestingLevel><messageString>AAA-CFG-0008 The handler class 'com.ibm.cognos.camaaa.internal.auth.handler.SelectDefaultNamespace' cannot be loaded.</messageString></item><item><nestingLevel>2</nestingLevel><messageString>java.lang.ClassNotFoundException: com.ibm.cognos.camaaa.internal.auth.handler.SelectDefaultNamespace</messageString></item></messages>



I followed the installation instructions detailed at http://www-01.ibm.com/support/docview.wss?uid=swg21572859 .


Any ideas on how to fix this?

Thanks,
Mark

8 answers

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0
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Kelvin Low (163●2●1) | answered Mar 23 '12, 12:22 p.m.
JAZZ DEVELOPER
Mark,

Did you shut down the report server before applying the hotfix?

Are there errors logged in the <insight>/cognos/instlog/* files?

Regards,
Kelvin
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Kevin Ramer (4.5k●9●186●201) | answered May 07 '12, 11:34 a.m.
Mark,

Did you shut down the report server before applying the hotfix?

Are there errors logged in the <insight>/cognos/instlog/* files?

Regards,
Kelvin



Here's the last few lines of a log file modified today after trying the hf1 install.
(I'm not the OP, btw, I'm just getting the same error (

The Installation Wizard is complete.
The IBM Cognos Installation Wizard End Time: Mon 07 May 2012 07:16:40 AM MST
All selected components were transferred successfully.
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Daniel Chirillo (180●18●23) | answered Jun 02 '12, 11:59 a.m.
Did you ever get a resolution to this issue?  I've just run into it myself.
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Ali Manji (591●4●7) | answered Jun 08 '12, 9:43 a.m.
JAZZ DEVELOPER
Insight's reporting application (p2pd.ear) has not been refreshed.

You will need to re-build and redeploy it following the instructions in the section: "Rebuild and redeploy the Rational Insight 1.1 Report Server Web application" of this technote

Regards,
Ali
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Daniel Chirillo (180●18●23) | answered Jun 08 '12, 1:56 p.m.
I did follow that process when I applied the update.
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Ali Manji (591●4●7) | answered Jun 08 '12, 3:34 p.m.
JAZZ DEVELOPER
Hi Daniel - its rare, but sometime when you uninstall and re-install an ear it the older version remains cached.

Could you try running through the instructions in the section: "Rebuild and redeploy the Rational Insight 1.1 Report Server Web application" again, but this time in Step #9 instead of Uninstall, try Update. 


Regards,
Ali
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Kelvin Low (163●2●1) | answered Jun 11 '12, 3:25 p.m.
JAZZ DEVELOPER

It is better to follow the updated instructions documented at http://www-304.ibm.com/support/docview.wss?uid=swg21572859&myns=swgrat&mynp=OCSSRL5J&mync=R.

Stick to using Uninstall. The following step is key to making sure any previously cached files associated with the IBM Cognos web application are deleted:

Step 12: Go to the file system and delete the directory,
<insight_install_dir>/AppServer/profiles/RationalReport/temp/RationalReportNode01/RationalReportServer/IBM_Cognos

After you redeployed the Web application, make sure you restart WAS.
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Omprakash Thammishety (146●1●17●8) | answered Jun 18 '12, 11:12 p.m.
I got the same problem but I observed that there was p2pd.war file was create/updated so I have reinstalled p2pd.war file instead of p2pd.ear file. My problem got fixed by this :)

Thanks,
Om.

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