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question asked: Nov 23 '11, 11:44 a.m.
question was seen: 5,257 times
last updated: Nov 23 '11, 11:44 a.m.

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RTC set up issue

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Neal Middlemore (5●3●6) | asked Nov 23 '11, 11:44 a.m.
Hi,

I have installed RTC and all the dependant stuff from a local IM repository rather than using the web installer. I turned the anti-virus off before doing this.

It is installed to C:\IBM rather than program files.

The JTS starts ok and reports server startup with no errors shown in the JTS tomcat window.

When I connect to https://localhost:9443/jts/setup I get a not responding error message from the browser. I added a domain to the etc/hosts file and connected to https://rtc.demo.com:9443/jts/setup but got the same error.

This is on Windows 7.

Does anyone have any ideas what the problem might be?

Thanks
Neal

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T M (887●8●188●143) | answered Nov 23 '11, 12:03 p.m.
Did you check the proxy setting? Disable it and give a try!
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Jared Russell (1.3k●1●20●19) | answered Nov 23 '11, 1:32 p.m.
Here's a few things to try:
    - Ensure you don't have a firewall blocking requests on port 9443

    - Test the above by opening a command prompt and running the command "telnet localhost 9443". You may need to install the Windows telnet client component as it's not included by default on Window 7.

    - Ensure you're running Tomcat as an administrator (right-click -> Run as Administrator)

    - Take a look at the jts.log file to see if there are any errors at an application level.


Hi,

I have installed RTC and all the dependant stuff from a local IM repository rather than using the web installer. I turned the anti-virus off before doing this.

It is installed to C:\IBM rather than program files.

The JTS starts ok and reports server startup with no errors shown in the JTS tomcat window.

When I connect to https://localhost:9443/jts/setup I get a not responding error message from the browser. I added a domain to the etc/hosts file and connected to https://rtc.demo.com:9443/jts/setup but got the same error.

This is on Windows 7.

Does anyone have any ideas what the problem might be?

Thanks
Neal

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