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question asked: Oct 21 '11, 2:06 a.m.
question was seen: 4,858 times
last updated: Oct 21 '11, 2:06 a.m.

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Unable to run RM setup from Public uri

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shruti joshi (100●1●32●39) | asked Oct 21 '11, 2:06 a.m.
Hi all,

I had installed and migrated RTC 3.0.1 on new server. After Migration CCM, JTS and QM applications are working fine, but when I get the rrc (/rm) install screen, i get an error:

CRRRS3008E Unexpected error occurred, see the log file for a possible cause.
The response code for the error is '500'

anyone knows what the problem is?

Thanks
Shruti

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Robin Bater (3.4k●4●7) | answered Oct 24 '11, 2:42 p.m.
JAZZ DEVELOPER
Hi all,

I had installed and migrated RTC 3.0.1 on new server. After Migration CCM, JTS and QM applications are working fine, but when I get the rrc (/rm) install screen, i get an error:

CRRRS3008E Unexpected error occurred, see the log file for a possible cause.
The response code for the error is '500'

anyone knows what the problem is?

Thanks
Shruti


When registering the applications did it detect the rm application? Also with the admin account have you assigned a Rational Analyst CAL?

500 error typically means a problem with authentication.

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