unable to edit UI sketch (content generation error)
Hi,
We have installed CLM 3.0.1 test server (all applications), deployed Money that Matters, and trying RRC functionality. However I cannot open any User interface sketch, Storyboard, etc.. On Web UI I see:
In conf/server/logs/rm.log I see this error message:
I use RRC 3.0.1, FF 3.6.19 with RRCBrowserAddOn 3.0.1.0_2
Do you have any ideas, what could go wrong, or where to check other logs?
Thanks,
Attila
We have installed CLM 3.0.1 test server (all applications), deployed Money that Matters, and trying RRC functionality. However I cannot open any User interface sketch, Storyboard, etc.. On Web UI I see:
ID CRRRW8010E A server error prevented the generation of the content. Refresh your browser to generate the content again. If the problem persists, there might be an issue with the server. Ask your administrator to check the server status.
In conf/server/logs/rm.log I see this error message:
2011-07-29 16:53:25,410 RRC [http-9443-Processor316] ERROR dm.fronting.server.headers.services.ConverterProxy - CRRRS4120I << HTTP/1.1 500 Internal Server Error
2011-07-29 16:53:25,411 RRC [http-9443-Processor316] ERROR dm.fronting.server.headers.services.ConverterProxy - CRRRS4120I << [Timing] 1459ms
2011-07-29 16:53:25,411 RRC [http-9443-Processor316] ERROR dm.fronting.server.headers.services.ConverterProxy - CRRRS4120I <<Request>>] GET https://jazz-test.qsoft:9443/rm/converterproxy?resourceURL=https%3A%2F%2Fjazz-test.qsoft%3A9443%2Frm%2Fresources%2F_yDXAFLnlEeC3zKVH7UIkfQ&contentType=https%3A%2F%2Fjazz-test.qsoft%3A9443%2Frm%2Ftypes%2F_SB66VbnZEeC3zKVH7UIkfQ%23Sketch&revision=_yDaqcbnlEeC3zKVH7UIkfQ&dojo.preventCache=1311951199931 HTTP/1.1
2011-07-29 16:53:25,411 RRC [http-9443-Processor316] ERROR dm.fronting.server.headers.services.ConverterProxy - CRRRS4120I <<Request>>] host: jazz-test.qsoft:9443
2011-07-29 16:53:25,411 RRC [http-9443-Processor316] ERROR dm.fronting.server.headers.services.ConverterProxy - CRRRS4120I <<Request>>] user-agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.19) Gecko/20110707 Firefox/3.6.19
2011-07-29 16:53:25,411 RRC [http-9443-Processor316] ERROR dm.fronting.server.headers.services.ConverterProxy - CRRRS4120I <<Request>>] accept: none
2011-07-29 16:53:25,411 RRC [http-9443-Processor316] ERROR dm.fronting.server.headers.services.ConverterProxy - CRRRS4120I <<Request>>] accept-language: en-us,hu-hu;q=0.8,hu;q=0.5,en;q=0.3
2011-07-29 16:53:25,412 RRC [http-9443-Processor316] ERROR dm.fronting.server.headers.services.ConverterProxy - CRRRS4120I <<Request>>] accept-encoding: gzip,deflate
2011-07-29 16:53:25,412 RRC [http-9443-Processor316] ERROR dm.fronting.server.headers.services.ConverterProxy - CRRRS4120I <<Request>>] accept-charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7
2011-07-29 16:53:25,412 RRC [http-9443-Processor316] ERROR dm.fronting.server.headers.services.ConverterProxy - CRRRS4120I <<Request>>] keep-alive: 115
2011-07-29 16:53:25,412 RRC [http-9443-Processor316] ERROR dm.fronting.server.headers.services.ConverterProxy - CRRRS4120I <<Request>>] connection: keep-alive
2011-07-29 16:53:25,412 RRC [http-9443-Processor316] ERROR dm.fronting.server.headers.services.ConverterProxy - CRRRS4120I <<Request>>] x-com-ibm-rdm-request-correlation-id: RRC_WEBUI_0.41538655385587864
2011-07-29 16:53:25,412 RRC [http-9443-Processor316] ERROR dm.fronting.server.headers.services.ConverterProxy - CRRRS4120I <<Request>>] doorsrp-request-type: private
2011-07-29 16:53:25,412 RRC [http-9443-Processor316] ERROR dm.fronting.server.headers.services.ConverterProxy - CRRRS4120I <<Request>>] content-type: text/plain
2011-07-29 16:53:25,412 RRC [http-9443-Processor316] ERROR dm.fronting.server.headers.services.ConverterProxy - CRRRS4120I <<Request>>] x-requested-with: XMLHttpRequest
2011-07-29 16:53:25,413 RRC [http-9443-Processor316] ERROR dm.fronting.server.headers.services.ConverterProxy - CRRRS4120I <<Request>>] referer: https://jazz-test.qsoft:9443/rm/web
2011-07-29 16:53:25,413 RRC [http-9443-Processor316] ERROR dm.fronting.server.headers.services.ConverterProxy - CRRRS4120I <<Request>>] cookie: https://jazz-test.qsoft:9443/jts/process/project-areas/_R6Z9ErnZEeC3zKVH7UIkfQ_0_filterStateCookie=0001; com.ibm.rdm.web.server.client.utils.ResourceUtil._artifactTemplateCookie2https://jazz-test.qsoft:9443/jts/process/project-areas/_R6Z9ErnZEeC3zKVH7UIkfQ=; SaveStateCookie=https%3A%2F%2Fjazz-test.qsoft%3A9443%2Frm%2Ffolders%2F_ZoRAornZEeC3zKVH7UIkfQ; JazzFormAuth=Form; jfs-oauth-realm-mapping=https%3A%2F%2Fjazz-test.qsoft%3A9443%2Fjts%3D0; JSESSIONIDSSO=F1048BF40672DFD94DEF7435CBBC4973
2011-07-29 16:53:25,413 RRC [http-9443-Processor316] ERROR dm.fronting.server.headers.services.ConverterProxy - CRRRS4120I << <no>
2011-07-29 16:53:25,413 RRC [http-9443-Processor316] ERROR m.fronting.server.response.services.ConverterProxy - CRRRS4120I << ---No entity-
I use RRC 3.0.1, FF 3.6.19 with RRCBrowserAddOn 3.0.1.0_2
Do you have any ideas, what could go wrong, or where to check other logs?
Thanks,
Attila
14 answers
Sorry, but I don't have access to that server (and I'm not sure you want to be posting that in a public forum).
What I need to know is what type of server is this? Is it Windows (what version) or Linux (what flavor)? Again, the browser is not going to be the issue for a problem viewing graphical artifacts.
What I need to know is what type of server is this? Is it Windows (what version) or Linux (what flavor)? Again, the browser is not going to be the issue for a problem viewing graphical artifacts.
After a lot of failed attempts installing the RRCBrowserAddIn in RCR 3.0.1.1, I was finally able to do so.
Unfortunately, I'm unable to edit diagrams.
When using Firefox 11.0, I click "Edit" on an existing or new diagram, and while the diagramming icons are displayed, the canvas remains grey.
When using IE9, while the canvas turns white, when I click an icon, as soon as I move the cursor over the canvas, an error message is displayed: "Internet Explorer has stopped working".
Any suggestions please?
Thanks, Dave.
Unfortunately, I'm unable to edit diagrams.
When using Firefox 11.0, I click "Edit" on an existing or new diagram, and while the diagramming icons are displayed, the canvas remains grey.
When using IE9, while the canvas turns white, when I click an icon, as soon as I move the cursor over the canvas, an error message is displayed: "Internet Explorer has stopped working".
Any suggestions please?
Thanks, Dave.
I am facing this error drawing a sketch on RRC 3.0.1.1.
I looked through the old posts on the forum, followed the below links to JazzWiki and an APAR and found a bunch of work items on the project dashboard.
https://jazz.net/wiki/bin/view/Main/RRCConverterTroubleshooting
http://www-01.ibm.com/support/docview.wss?uid=swg1PM47769
https://jazz.net/jazz03/web/projects/Requirements%20Management#action=com.ibm.team.workitem.search&q=CRRRW8010E
So far, it is not clear with what release this problem has been resolved, and whether it has been seen on Windows and platforms other than Linux in headless mode.
Can someone respond and let me know if there is a fix/patch for Windows, or if this is a new defect that needs to be created?
Thanks,
Vivek
ID CRRRW8010E A server error prevented the generation of the content. Refresh your browser to generate the content again. If the problem persists, there might be an issue with the server. Ask your administrator to check the server status.
I looked through the old posts on the forum, followed the below links to JazzWiki and an APAR and found a bunch of work items on the project dashboard.
https://jazz.net/wiki/bin/view/Main/RRCConverterTroubleshooting
http://www-01.ibm.com/support/docview.wss?uid=swg1PM47769
https://jazz.net/jazz03/web/projects/Requirements%20Management#action=com.ibm.team.workitem.search&q=CRRRW8010E
So far, it is not clear with what release this problem has been resolved, and whether it has been seen on Windows and platforms other than Linux in headless mode.
Can someone respond and let me know if there is a fix/patch for Windows, or if this is a new defect that needs to be created?
Thanks,
Vivek
I am facing this error drawing a sketch on RRC 3.0.1.1.
ID CRRRW8010E A server error prevented the generation of the content. Refresh your browser to generate the content again. If the problem persists, there might be an issue with the server. Ask your administrator to check the server status.
I looked through the old posts on the forum, followed the below links to JazzWiki and an APAR and found a bunch of work items on the project dashboard.
https://jazz.net/wiki/bin/view/Main/RRCConverterTroubleshooting
http://www-01.ibm.com/support/docview.wss?uid=swg1PM47769
https://jazz.net/jazz03/web/projects/Requirements%20Management#action=com.ibm.team.workitem.search&q=CRRRW8010E
So far, it is not clear with what release this problem has been resolved, and whether it has been seen on Windows and platforms other than Linux in headless mode.
Can someone respond and let me know if there is a fix/patch for Windows, or if this is a new defect that needs to be created?
Thanks,
Vivek
I'm not quite sure from your post, but if the problem is with editing diagrams (not simply viewing them), then the issue is not related to the converter or the server. Editing is purely a browser add-on function that is client side.
Actually, let me take that back a bit. If the diagram embeds other graphical artifacts and the problem is with the embed, then that could well be converter related.
I would recommend contacting support and opening a ticket so that an investigation can be done (review of environment, requesting/review of logs, possible web sessions, etc so the problem can be properly diagnosed).
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