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question asked: Jul 29 '11, 3:54 a.m.
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last updated: Jul 29 '11, 3:54 a.m.

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Can't get tomcat to run as a service on 64-bit Windows

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David Hanslip (231●2●44●48) | asked Jul 29 '11, 3:54 a.m.
Hi.

I have RQM 3.0.1 on 64-bit Windows. To date I have started tomcat manually. RQM has been working fine. Now I need to install tomcat as a service.

According to the help I need to run service.bat install tomcat5. When I do this I get:

This version of C:\PROGRA~2\IBM\JazzTeamServer\server\tomcat\bin\tomcat5.exe is not compatible with the version of Windows you are running. Check your computer's system information to see whether you need a x86 (32-bit) or x64 (64-bit) version.
Failed installing 'tomcat5' service

Now this is quite obviously a 64-bit system and 64-bit tomcat runs fine when started manually.

Any suggestions please?

Thanks!

4 answers

Most liked answers ↑|Newest answers|Oldest answers

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Karen Steele (1.2k●4●139●148) | answered Jul 29 '11, 11:44 a.m.
Hi.

I have RQM 3.0.1 on 64-bit Windows. To date I have started tomcat manually. RQM has been working fine. Now I need to install tomcat as a service.

According to the help I need to run service.bat install tomcat5. When I do this I get:

This version of C:\PROGRA~2\IBM\JazzTeamServer\server\tomcat\bin\tomcat5.exe is not compatible with the version of Windows you are running. Check your computer's system information to see whether you need a x86 (32-bit) or x64 (64-bit) version.
Failed installing 'tomcat5' service

Now this is quite obviously a 64-bit system and 64-bit tomcat runs fine when started manually.

Any suggestions please?

Thanks!


Did you follow the instructions to rename tomcat5.exe and replace it with the 64-bit version thats included in the package ?
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David Hanslip (231●2●44●48) | answered Jul 29 '11, 9:36 p.m.
Yes. Otherwise tomcat wont' run.
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Sudhakar Frederick (801●1●36●31) | answered Aug 01 '11, 5:24 a.m.
JAZZ DEVELOPER
Which one did you copy over? I found that I get that error when I use
the tomcat5.exe from the i64 directory but the one from the x64
directory works fine:

C:\IBM\301\JazzTeamServer\server\tomcat\bin>service.bat install tomcat5
Installing the service 'tomcat5' ...
Using CATALINA_HOME: C:\IBM\301\JazzTeamServer\server\tomcat
Using CATALINA_BASE: C:\IBM\301\JazzTeamServer\server\tomcat
Using JAVA_HOME: C:\Progra~2\Java\jdk1.6.0_23
Using JVM: C:\Progra~2\Java\jdk1.6.0_23\jre\bin\server\jvm.dll
The service 'tomcat5' has been installed.

On 30/07/2011 10:38 AM, dhanslip wrote:
Yes. Otherwise tomcat wont' run.
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Sudhir Balusu (26●1) | answered Aug 04 '11, 1:39 p.m.
There were a couple of missing parameters in my case as highlighted in this WI
https://jazz.net/jazz02/web/projects/Rational%20Quality%20Manager#action=com.ibm.team.workitem.viewWorkItem&id=53449

Sudhir

Hi.

I have RQM 3.0.1 on 64-bit Windows. To date I have started tomcat manually. RQM has been working fine. Now I need to install tomcat as a service.

According to the help I need to run service.bat install tomcat5. When I do this I get:

This version of C:\PROGRA~2\IBM\JazzTeamServer\server\tomcat\bin\tomcat5.exe is not compatible with the version of Windows you are running. Check your computer's system information to see whether you need a x86 (32-bit) or x64 (64-bit) version.
Failed installing 'tomcat5' service

Now this is quite obviously a 64-bit system and 64-bit tomcat runs fine when started manually.

Any suggestions please?

Thanks!

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