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Web UI problem: "Error viewing work item (OK)"


Ya Bin Dang (33151) | asked Jun 19 '07, 3:39 a.m.
JAZZ DEVELOPER
When I try to click a work item in a browser (IE6), the message "Error viewing work item (OK)" will pop up.

I also found that when I click the "Work Items" tab, the tomcat console has following message:

-------------------------------------------------------------
15:28:37,250 WARN .team.repository.servlet.AbstractTeam
ServerServlet - IOException processing request for GET com.ibm.team.workitem.co
mmon.internal.model.IImageContentService for: ADMIN - Exception message: null
ClientAbortException: java.net.SocketException: Connection reset by peer: socke
t write error
at org.apache.catalina.connector.OutputBuffer.doFlush(OutputBuffer.java:
327)
at org.apache.catalina.connector.OutputBuffer.flush(OutputBuffer.java:29
3)
at org.apache.catalina.connector.CoyoteOutputStream.flush(CoyoteOutputSt
ream.java:97)
at com.ibm.team.workitem.service.internal.ImageContentService.perform_GE
T(ImageContentService.java:86)
at com.ibm.team.repository.service.TeamRawService.service(TeamRawService
.java:79)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.doRestServi
ce(AbstractTeamServerServlet.java:624)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(Abs
tractTeamServerServlet.java:1044)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrap
per.service(ServletManager.java:177)
at org.eclipse.equinox.http.servlet.internal.ServletRegistration.handleR
equest(ServletRegistration.java:91)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(P
roxyServlet.java:110)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyS
ervlet.java:76)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet
.java:115)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Appl
icationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationF
ilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperV
alve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextV
alve.java:178)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(Authentica
torBase.java:524)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.j
ava:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.j
ava:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineVal
ve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.jav
a:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java
:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.p
rocessConnection(Http11BaseProtocol.java:664)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpo
int.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFol
lowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadP
ool.java:684)
at java.lang.Thread.run(Thread.java:803)
Caused by:
java.net.SocketException: Connection reset by peer: socket write error
at java.net.SocketOutputStream.socketWrite0(Native Method)
at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:105)
at java.net.SocketOutputStream.write(SocketOutputStream.java:149)
at com.ibm.jsse2.c.a(c.java:91)
at com.ibm.jsse2.c.a(c.java:161)
at com.ibm.jsse2.jc.a(jc.java:224)
at com.ibm.jsse2.j.write(j.java:2)
at org.apache.coyote.http11.InternalOutputBuffer.realWriteBytes(Internal
OutputBuffer.java:746)
at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:433)
at org.apache.coyote.http11.InternalOutputBuffer.flush(InternalOutputBuf
fer.java:304)
at org.apache.coyote.http11.Http11Processor.action(Http11Processor.java:
991)
at org.apache.coyote.Response.action(Response.java:182)
at org.apache.catalina.connector.OutputBuffer.doFlush(OutputBuffer.java:
322)
... 29 more

6 answers



permanent link
Bill Higgins (24611) | answered Jun 19 '07, 11:46 a.m.
This is Bill Higgins from the web UI team. Several people have noticed a similar inability to open work items with the same unhelpful error message.

I've opened up Jazz.net Defect 26016 and subscribed you to track this issue. Also, there's a question in there for you that I'd ask you to please answer to help us track this down.

permanent link
Richard Backhouse (6661) | answered Jun 19 '07, 2:06 p.m.
JAZZ DEVELOPER
The exception seen in the log has already been reported in

http://jazzdev.torolab.ibm.com:9980/jazz/service/%7Bdefault%7D/com.ibm.team.repository/itemName/com.ibm.team.workitem.WorkItem/16523

I don't think it is related to the error on opening the workitem.

permanent link
Ya Bin Dang (33151) | answered Jun 20 '07, 4:50 a.m.
JAZZ DEVELOPER
The exception seen in the log has already been reported in

http://jazzdev.torolab.ibm.com:9980/jazz/service/%7Bdefault%7D/com.ibm.team.repository/itemName/com.ibm.team.workitem.WorkItem/16523

I don't think it is related to the error on opening the workitem.


No, the message is not directly related to the error on opening the work item. In fact, this message occurs when I go to the "Work Items" tab. I don't know whether you meet the same scenario or not. The message is the same. Any progress on the work item 16523? Thanks!

permanent link
Richard Backhouse (6661) | answered Jun 20 '07, 10:35 a.m.
JAZZ DEVELOPER
16523 just got fixed yesterday.

permanent link
Bill Higgins (24611) | answered Jun 20 '07, 1:18 p.m.
Here's a comment I posted on bug 26016 that I'll post here for people who are blocked from viewing work items.

------------------------------------------------------------

I'm now able to reproduce this by setting the following two environmental factors:

1) Using Internet Explorer v6/v7 on Microsoft Windows
2) Having your Regional and Language Option set to something other than English or German

We're not yet sure why this is happening but until we fix it, you can perform the following two workarounds:

1) Use the Mozilla Firefox browser for work items ( http://www.mozilla.org/firefox )
2) If you want to use Internet Explorer, change your Standards and format preference to English (Start -> Control Panel -> Regional and Language Options, under "Standards and formats" change to English and press "Apply")

permanent link
Bill Higgins (24611) | answered Jul 02 '07, 11:07 a.m.
This is now fixed on Jazz.net and via integration build ​I20070628-​0026 (https://jazz.net/downloads/NewDownloadItem.jsp?type=integration&href=integration/data/I20070628-0026)

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