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question asked: Mar 16 '11, 6:34 p.m.
question was seen: 3,575 times
last updated: Mar 16 '11, 6:34 p.m.

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Has this been fixed in RTC 3

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David Davies (206●1●27●13) | asked Mar 16 '11, 6:34 p.m.
Hi guys

Just moving from RTC 2 to 3 in the next few weeks and hard as I look I can't find much information on the improved LDAP features...

In RTC 2 we have integrated it with Active Directory 2003 and have experienced two main problems. It doesn't support nest groups when mapping to roles - this is not a huge problem but it would be very nice to have it.

A more serious problem is that even if we set the user account password to never expire, if a user doesn't log in for about 4 weeks, the user can't log into RTC. The AD account is fine and unlocked. If we reset the password , all is well. Any ideas????

Many thanks

David

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Anthony Kesterton (7.5k●7●180●136) | answered Mar 17 '11, 7:46 a.m.
JAZZ DEVELOPER
Hi guys

Just moving from RTC 2 to 3 in the next few weeks and hard as I look I can't find much information on the improved LDAP features...

In RTC 2 we have integrated it with Active Directory 2003 and have experienced two main problems. It doesn't support nest groups when mapping to roles - this is not a huge problem but it would be very nice to have it.

A more serious problem is that even if we set the user account password to never expire, if a user doesn't log in for about 4 weeks, the user can't log into RTC. The AD account is fine and unlocked. If we reset the password , all is well. Any ideas????

Many thanks

David


Hi David

I don't believe the nested groups situation has changed but it is worth having a look for work items in case it has.

I am not aware of anything in RTC that would cause the password to expire. I would check your app server and AD setup first.

anthony
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Jared Russell (1.3k●1●20●19) | answered Mar 17 '11, 11:53 a.m.
Hi guys

Just moving from RTC 2 to 3 in the next few weeks and hard as I look I can't find much information on the improved LDAP features...

In RTC 2 we have integrated it with Active Directory 2003 and have experienced two main problems. It doesn't support nest groups when mapping to roles - this is not a huge problem but it would be very nice to have it.

A more serious problem is that even if we set the user account password to never expire, if a user doesn't log in for about 4 weeks, the user can't log into RTC. The AD account is fine and unlocked. If we reset the password , all is well. Any ideas????

Many thanks

David


Hi David,

My company has recently been looking into using nested groups as well, and we found that RTC 3 doesn't currently support nested groups. The only option we could find was to manually map all of the nested groups to the same RTC role (e.g. JazzUsers=group1;group2;group3).

Be aware that Tomcat does not support mapping multiple groups, so if you were to go with this option you'd have to run on WebSphere.

Regards,

Jared

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