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No project area enabled for synchronization

Michael Dexter (9211112) | asked Feb 10 '11, 12:20 p.m.

I have been trying for days to configure the CQ Synchronizer. I have overcome many errors but at the moment I am stuck on this error..

CRRTC4558E: No project area on any Jazz server is fully enabled for synchronization

I get this error when I start the CQ Gateway instance of Tomcat.

I am still getting the license issue I posted here earlier this week too. I am not able to say if it is because of the Gateway error. The license error is obtained on step 5 of the CQ Synchronizer Setup located here: http://localhost:8081/cqconnector/cqsetup#/steps/5

Jazz License problem on https://localhost:9443/ccm. Please check the Jazz server edition or that the license granted to the Jazz synchronizer login account is configured for the ClearQuest Synchronizer.

I appreciate any help you can offer. Thank you.


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John Vasta (2.6k15) | answered Feb 11 '11, 8:24 a.m.
"Enabled for synchronization" means "has synchronization rules defined". Have you created any synchronization rules in any of the project areas in your CCM server?

Have you checked that the Jazz user account you designated the CQ gateway to log in as has been granted the CQ Connector license?

It might be useful to turn on debug logging in the gateway, to get more detailed information about what requests it is issuing. To do that, edit the connector/gateway/ file to comment out the WARN level, and uncomment the DEBUG levels, like this:, cqgateway, cqgateway, cqgateway

Then restart the gateway, and see what gets written to the connector/gateway/tomcat/logs/cqgateway.log file. (Initially, and after trying to go through the setup wizard to get the license error.)

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