..but the server appears to be in a bad state UNKNOWN
You have successfully logged into Rational Quality Manager, but the server appears to be in a bad state : unknown
We had the message above and clearly, if there is unknown mentioned it isn't likely that we can research our issue.
However, we do not have a list of suitable codes which do appear after this error to compare with other examples so we know what it isn't.
The last thing to occur on our RQM set up was a memory increase by the administrator to improve our performance issues. Since then we can not log in.
Our only option was given to perform a full restore. ouch! until later , not sure that will resolve either.
Can anyone elaborate on the not 'unknown'
We had the message above and clearly, if there is unknown mentioned it isn't likely that we can research our issue.
However, we do not have a list of suitable codes which do appear after this error to compare with other examples so we know what it isn't.
The last thing to occur on our RQM set up was a memory increase by the administrator to improve our performance issues. Since then we can not log in.
Our only option was given to perform a full restore. ouch! until later , not sure that will resolve either.
Can anyone elaborate on the not 'unknown'
One answer
Note: This post is 4+ years old.
Please upgrade to the latest version of RQM (see https://jazz.net/downloads/rational-quality-manager/) and review the product documentation (see https://jazz.net/help-dev/clm/topic/com.ibm.help.common.jazz.calm.doc/com.ibm.help.common.jazz.calm.doc_eclipse-gentopic1.html) and jazz.net resources (see https://jazz.net/help). If your issue persists, please ask a new question (https://jazz.net/forum/questions/ask), open a defect (see https://jazz.net/mystuff/#tab=workitems), or open a PMR (see http://www-01.ibm.com/support/docview.wss?uid=swg21507639).
Please upgrade to the latest version of RQM (see https://jazz.net/downloads/rational-quality-manager/) and review the product documentation (see https://jazz.net/help-dev/clm/topic/com.ibm.help.common.jazz.calm.doc/com.ibm.help.common.jazz.calm.doc_eclipse-gentopic1.html) and jazz.net resources (see https://jazz.net/help). If your issue persists, please ask a new question (https://jazz.net/forum/questions/ask), open a defect (see https://jazz.net/mystuff/#tab=workitems), or open a PMR (see http://www-01.ibm.com/support/docview.wss?uid=swg21507639).