email notification is missing time and date
Problem description: The emails sent from RTC for workitems do not
contain a date and time stamp. This is causing confusion among the users because emails are going to the bottom of their email list in their email client. user looked at the emails sent from ClearQuest and those emails have the day, date and time stamp. On the other hand user checked the RTC workitem email received on another mail server and it doesn't have the date and time stamp. Please look at the below example: From: IR-OS-RTC Sent: None ---- The Time and Date should appear here !!!!! To: xxxxxx@xxxx.xxx Subject: Access Request for New Reports Developer Id: 5371 Open in web browser Summary: Access Request for New Reports Developer Team Area: OS Team / OS Filed Against: Unassigned Status: Approved David Palmer <xxxxxxx> changed on Dec 23, 2010 at 5:05:12 PM ET: Status For approval Approved Owned By xxxx yyyy Comments Please proceed with adding this report developer. You are receiving this mail because you are owner of this work item I assume this is not RTC, but what component can be responsible for this behavior? Is this something related to lotus note? or the mail server? |
One answer
Ralph Schoon (63.3k●3●36●46)
| answered Jan 13 '11, 4:08 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hi Amirsam,
it works well for me with Lotus notes receiving mails for work items from Jazz.net. RTC uses an SMTP Server to send the mails. (See advanced properties in server administration). So it could be that SMTP Server or some server that the mail is passed to on the way to your server. Ralph Problem description: The emails sent from RTC for workitems do not |
Your answer
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