Hi,

I have installed Rational Insight 1.0.0.2 with DB2 9.5 Fix Pack 3, and License Key Administrator 8.0. I download the license from Rational License Key Center (IBM Rational Insight -> IBM Rational Insight Standard Edition Floating User license key). I put the license file on "C:\Program Files\IBM\RationalRLKS\common\insight_float02.upd"

I follow this docs http://publib.boulder.ibm.com/infocenter/rentrpt/v1r0m0/index.jsp?topic=/com.ibm.rational.raer.install.doc/topics/t_ri_licensing.html to install the license (Installing the Rational Insight licenses).

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When I tried to access the insight URL, it gave me error message as below

ERROR

CRREL1001E: You cannot log on to the Rational Insight report server.
The Rational Insight report server could not acquire a server license from the Rational License server.
Contact your server administrator.

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The output of "perform status enquiry" from LMTOOLS is below

Flexible License Manager status on Tue 12/7/2010 18:38


License server status: 27000@TV-R8RZYYH
License file(s) on TV-R8RZYYH: C:\Program Files\IBM\RationalRLKS\common\insight_float02.upd:

TV-R8RZYYH: license server UP (MASTER) v11.6

Vendor daemon status (on TV-R8RZYYH):

ibmratl: UP v11.6
Feature usage info:

Users of insight_user: (Total of 5 licenses issued; Total of 0 licenses in use)

Users of insight_server: (Error: 1 licenses, unsupported by licensed server)

Users of AppScanStandard: (Uncounted, node-locked)

Users of ibmradse: (Total of 1 license issued; Total of 0 licenses in use)

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The lmgrd.log shows:

18:38:06 (lmgrd) pid 1816
18:38:06 (lmgrd) Detecting other license server manager (lmgrd) processes...
18:38:06 (lmgrd) Done rereading
18:38:06 (lmgrd) FLEXnet Licensing (v11.6.1.0 build 66138 i86_n3) started on TV-R8RZYYH (IBM PC) (12/7/2010)
18:38:06 (lmgrd) Copyright (c) 1988-2008 Acresso Software Inc. All Rights Reserved.
18:38:06 (lmgrd) US Patents 5,390,297 and 5,671,412.
18:38:06 (lmgrd) World Wide Web: http://www.acresso.com
18:38:06 (lmgrd) License file(s): C:\Program Files\IBM\RationalRLKS\common\insight_float02.upd
18:38:06 (lmgrd) lmgrd tcp-port 27000
18:38:06 (lmgrd) Starting vendor daemons ...
18:38:06 (lmgrd) Started ibmratl (pid 4736)
18:38:06 (ibmratl) FLEXnet Licensing version v11.6.1.0 build 66138 i86_n3
18:38:06 (ibmratl) Server started on TV-R8RZYYH for: insight_user
18:38:06 (ibmratl) insight_user insight_server AppScanStandard
18:38:06 (ibmratl) ibmradse
18:38:06 (ibmratl) NOTE: Some features are USER_BASED or HOST_BASED
18:38:06 (ibmratl) If a reread is done, and the INCLUDE list changes for these
18:38:06 (ibmratl) there is a delay of 12 hours for this to take effect.
18:38:06 (ibmratl) EXTERNAL FILTERS are OFF
18:38:06 (ibmratl) USER_BASED license error for insight_user (INCLUDE missing)
18:38:06 (ibmratl) Please ensure that no more than 1 users for insight_user
18:38:06 (ibmratl) are in an INCLUDE list in the daemon options file.
18:38:06 (ibmratl) USER_BASED license error for insight_server (INCLUDE missing)
18:38:06 (lmgrd) ibmratl using TCP-port 2381
18:38:06 (ibmratl) Serving features for the following vendor names:
ibmratl rational tlog_state tlog_rhaps telelogic

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I saw similar topic about this problem. I have tried the suggestion, but it does not looks good. Can someone help or advice about this problem? Thank you

Regards
Nikolaus