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RTC server down


Christofer Janstål (611) | asked Sep 08 '10, 10:02 a.m.
I have been running an RTC server on Linux for about a year. I take daily backups at 11 pm by shutting down the RTC server, rsyncing the entire Jazz directory to another location and then restarting the server.
Yesterday when I got to work the server was down. It seems the Apache tomcat server is running (I can connect to it via https://<host>:9443/ but https://<host>:9443/jazz/ does not work. Neither does the Eclipse client. The tomcat list of application lists /jazz/ as running but it doesn't display a name for the application. Neither does stop/start or reload work from the application list.
I have been rebooting the machine and replaced the Jazz server with one from several days of backup but at no luck. I have also spent half a day looking at logs etc.
Any suggestions about what to try or look for next?

2 answers



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Anthony Kesterton (7.5k5177136) | answered Sep 08 '10, 6:00 p.m.
JAZZ DEVELOPER
I have been running an RTC server on Linux for about a year. I take daily backups at 11 pm by shutting down the RTC server, rsyncing the entire Jazz directory to another location and then restarting the server.
Yesterday when I got to work the server was down. It seems the Apache tomcat server is running (I can connect to it via https://<host>:9443/ but https://<host>:9443/jazz/ does not work. Neither does the Eclipse client. The tomcat list of application lists /jazz/ as running but it doesn't display a name for the application. Neither does stop/start or reload work from the application list.
I have been rebooting the machine and replaced the Jazz server with one from several days of backup but at no luck. I have also spent half a day looking at logs etc.
Any suggestions about what to try or look for next?


Hi

Some ideas on where to start...

Check your disk space - have you run out of disk space?

Anything changed the permissions on the server directories - the server needs to be able to write to the directory it is installed in (logs/Lucene index, etc) - check what user owns the directories and check that is the user that starts the server too.

Is your license key valid? Bit hard to tell if you don't have a server, but can you recall what server license you had - was it time-limited at all?

Can you install a new server instance - and then use repotools to import the old server data?

Is your database still there? Any new version of the db or drivers?

Perhaps let everyone know the version of RTC (eg: 2.0.0.2iFix02 Express) you are running - that may help in diagnosing the problem

regards

anthony

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Christofer Janstål (611) | answered Sep 10 '10, 7:17 a.m.
I have been running an RTC server on Linux for about a year. I take daily backups at 11 pm by shutting down the RTC server, rsyncing the entire Jazz directory to another location and then restarting the server.
Yesterday when I got to work the server was down. It seems the Apache tomcat server is running (I can connect to it via https://<host>:9443/ but https://<host>:9443/jazz/ does not work. Neither does the Eclipse client. The tomcat list of application lists /jazz/ as running but it doesn't display a name for the application. Neither does stop/start or reload work from the application list.
I have been rebooting the machine and replaced the Jazz server with one from several days of backup but at no luck. I have also spent half a day looking at logs etc.
Any suggestions about what to try or look for next?


Hi

Some ideas on where to start...

Check your disk space - have you run out of disk space?

Anything changed the permissions on the server directories - the server needs to be able to write to the directory it is installed in (logs/Lucene index, etc) - check what user owns the directories and check that is the user that starts the server too.

Is your license key valid? Bit hard to tell if you don't have a server, but can you recall what server license you had - was it time-limited at all?

Can you install a new server instance - and then use repotools to import the old server data?

Is your database still there? Any new version of the db or drivers?

Perhaps let everyone know the version of RTC (eg: 2.0.0.2iFix02 Express) you are running - that may help in diagnosing the problem

regards

anthony

Problem had to do with an expired license. Thanks for the suggestion :)

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