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Having a "SEE HISTORY" link in RTC Tickets

Features to view History of work log on a particular ticket would be available in tools like Lotus Notes, Remedy etc, Is there a similar possibility in RTC as well?

I want to extend this feature not only to work log but other attributes as well. Can anyone help me out with this?

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I just noticed that once when I make any change in the work item, the "History" tab logs all the changes.

My clarifications now are,
1)Is there a way to customize or limit the data that is displayed under the History Tab?

2) I have a multi-select check box, so when I make changes to the values in the check-box, the data that is stored in the History is of the this format instead of the value itself.
"enumerationname.literal.lnumber"


Regards,
Sunita


Features to view History of work log on a particular ticket would be available in tools like Lotus Notes, Remedy etc, Is there a similar possibility in RTC as well?

I want to extend this feature not only to work log but other attributes as well. Can anyone help me out with this?

0 votes


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Sunita,

Please submit an RTC enhancement under the Work Item category.
I will be glad to subscribe to it.
It could be a nice and interesting improvement feature on the Work Items History Tab.

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Thanks Phillipe!

Will raise an RTC Enhancement as suggested.

Regards,
Sunita

Sunita,

Please submit an RTC enhancement under the Work Item category.
I will be glad to subscribe to it.
It could be a nice and interesting improvement feature on the Work Items History Tab.

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Phillipe,

Here goes the Work Item No: 127338

Thanks Phillipe!

Will raise an RTC Enhancement as suggested.

Regards,
Sunita

Sunita,

Please submit an RTC enhancement under the Work Item category.
I will be glad to subscribe to it.
It could be a nice and interesting improvement feature on the Work Items History Tab.

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Question asked: Aug 17 '10, 1:02 a.m.

Question was seen: 9,439 times

Last updated: Aug 17 '10, 1:02 a.m.

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