RTC with Help Desk/Service Desk

K p

(61●1●21●6) Jul 06 '10, 4:59 p.m.

Hi,

Has anybody tried to integrate RTC with BMC Service Desk "Help desk and Incident Management". I mean generating a work item after incident has been logged in.

Thanks,
Kiran

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you don't want to write your own.. I;ve been there.. lots to support over time.

Kovair doesn't list one for Omnibus, but they were very quick and very inexpensive, to create adapters for different use cases when we needed it.

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Dinesh Kumar B

JAZZ DEVELOPER (4.1k●4●13) Jul 10 '14, 6:24 a.m.

https://jazz.net/wiki/bin/view/Main/ItemConnectorCreation

http://www.ibm.com/developerworks/rational/library/10/synchronizedatarepositoriesbyusingtherationalteamconcertitemconnector/index.html

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Rajib Akhter

(6) Jul 10 '14, 11:26 a.m.

Kiran - As Sam mentioned, with Kovair Omnibus integration platform, you'll be able to integrate RTC with BMC Service Desk "Help desk and Incident Management". By the way, what versions of RTC and BMC Service Desk do you use.

I'd greatly appreciate a quick ph call with you to learn more.

Thanks,
Rajib

Kovair Software

607.235.0507

rakhter@kovair.com

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Question asked: Jul 06 '10, 4:59 p.m.

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RTC with Help Desk/Service Desk

K p

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sam detweiler

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Dinesh Kumar B

Rajib Akhter

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