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question asked: Jul 06 '10, 4:59 p.m.
question was seen: 6,614 times
last updated: Jul 10 '14, 11:26 a.m.

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RTC with Help Desk/Service Desk

0
K p (61●1●21●6) | asked Jul 06 '10, 4:59 p.m.
Hi,

Has anybody tried to integrate RTC with BMC Service Desk "Help desk and Incident Management". I mean generating a work item after incident has been logged in.

Thanks,
Kiran
Comments
sam detweiler commented Jul 10 '14, 7:22 a.m.

you don't want to write your own.. I;ve been there.. lots to support over time.

Kovair doesn't list one for Omnibus, but they were very quick and very inexpensive, to create adapters for different use cases when we needed it.

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Dinesh Kumar B (4.1k●4●13) | answered Jul 10 '14, 6:24 a.m.
JAZZ DEVELOPER
https://jazz.net/wiki/bin/view/Main/ItemConnectorCreation

http://www.ibm.com/developerworks/rational/library/10/synchronizedatarepositoriesbyusingtherationalteamconcertitemconnector/index.html
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permanent link
Rajib Akhter (6) | answered Jul 10 '14, 11:26 a.m.
 Kiran - As Sam mentioned, with Kovair Omnibus integration platform, you'll be able to integrate RTC with BMC Service Desk "Help desk and Incident Management".  By the way, what versions of RTC and BMC Service Desk do you use.

I'd greatly appreciate a quick ph call with you to learn more.

Thanks,
Rajib
Kovair Software
607.235.0507
rakhter@kovair.com

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