How to set a default resolution value
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Richard Herrin (21●2●8●13)
| asked Jul 02 '10, 12:58 p.m.
retagged Jan 18 '13, 7:47 p.m. by Michael Afshar (701●4)
Hi,
We are using RTC to track defects, and the resolution code allows us to show things like 'Duplicate,' 'Fixed,' etc. However, the default, at present, is 'Done.' I want to change this to 'Undefined' so people will have to choose a more descriptive resolution code. How do I make this change in the Process Configuration? -Richard |
Accepted answer
![]() Thanks everyone for the responses. Sam, I've implemented pretty much what you've described as a workaround (for those interested): -Create an 'Unassigned' resolution that is at the top of the list, so it is the default resolution. -Setup a query for all 'Closed' items with an 'Unassigned' resolution. At least this provides our manager/lead with a mechanism of hunting down those that incorrectly closed the item. Richard Herrin selected this answer as the correct answer
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3 other answers
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Ralph Schoon (60.5k●3●36●43)
| answered Jan 11 '13, 4:40 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
For 4.0 I opened the project editor in Eclipse, opened the Process Configuration tab, browsed to Project Configuration>Configuration Data>Work Items>Workflows. I picked a workflow. I scrolled down and looked into the editor showing the resolutions. I edited one of the resolutions and was able to change the display text. I would assume that is possible in other versions of RTC as well.
Does that solve the original question? Comments No, this only allows me to modify resolution codes. What i am asking for is to set a default resolution code, so that when I resolve a work item the default resolution code is something of my choosing, not the default of 'Done' I believe I am looking for the same thing. I would like to set a default value for the resolution (ie 'Unassigned'), which would then force the user to select a different resolution type before closing the work item (similar to how you would set an 'Unassigned Literal' value to an enumeration). I'm finding that there are a lot of users who close an item with an incorrect resolution (because ours defaults to 'Done' as well), which skews our reports and status tracking of closed items. 2
Open the workflow, go to the Action table, select the action you want to set the resolution codes for,
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Here is the help topic for it:
http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0/topic/com.ibm.team.workitem.doc/topics/t_defining_state_transitions.html |
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@mafshar, @rschoon : are there any plans to change this field's functionality such that it can be used as 'forced to pick one'?
Comments I went to https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWelcome and looked up work items containing "resolution" and found an enhancement request at the beginning of the list. I am not in the work item team,so I can't tell what their immediate plans are.
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Comments
Same problem, any advice anyone?
Same problem. How to solve it? Please, help.