Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

How to set a default resolution value

Hi,

We are using RTC to track defects, and the resolution code allows us to show things like 'Duplicate,' 'Fixed,' etc. However, the default, at present, is 'Done.' I want to change this to 'Undefined' so people will have to choose a more descriptive resolution code. How do I make this change in the Process Configuration?

-Richard

0 votes

Comments
Hi,

We are using RTC to track defects, and the resolution code allows us to show things like 'Duplicate,' 'Fixed,' etc. However, the default, at present, is 'Done.' I want to change this to 'Undefined' so people will have to choose a more descriptive resolution code. How do I make this change in the Process Configuration?

-Richard



Same problem, any advice anyone?

Same problem. How to solve it?  Please, help.


Accepted answer

Permanent link

Thanks everyone for the responses.  Sam, I've implemented pretty much what you've described as a workaround (for those interested):

-Create an 'Unassigned' resolution that is at the top of the list, so it is the default resolution.

-Setup a query for all 'Closed' items with an 'Unassigned' resolution.  At least this provides our manager/lead with a mechanism of hunting down those that incorrectly closed the item.

Richard Herrin selected this answer as the correct answer

0 votes


3 other answers

Permanent link
For 4.0 I opened the project editor in Eclipse, opened the Process Configuration tab, browsed to Project Configuration>Configuration Data>Work Items>Workflows. I picked a workflow. I scrolled down and looked into the editor showing the resolutions. I edited one of the resolutions and was able to change the display text. I would assume that is possible in other versions of RTC as well.

Does that solve the original question?

0 votes

Comments

 No, this only allows me to modify resolution codes.  What i am asking for is to set a default resolution code, so that when I resolve a work item the default resolution code is something of my choosing, not the default of 'Done' 

I believe I am looking for the same thing.  I would like to set a default value for the resolution (ie 'Unassigned'), which would then force the user to select a different resolution type before closing the work item (similar to how you would set an 'Unassigned Literal' value to an enumeration).  I'm finding that there are a lot of users who close an item with an incorrect resolution (because ours defaults to 'Done' as well), which skews our reports and status tracking of closed items.

Open the workflow, go to the Action table, select the action you want to set the resolution codes for,
select the resolutions in the right column, and use the up/down to order them as u want.
the topmost will appear first in the resolution code list

note that this is NOT like 'forced to pick one'..

you WILL pick one, there is no mechanism to force the user to CHANGE from the initial setting.

(all above using the Eclipse UI )

2 votes


Permanent link
Here is the help topic for it:

http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0/topic/com.ibm.team.workitem.doc/topics/t_defining_state_transitions.html

0 votes


Permanent link
@mafshar, @rschoon : are there any plans to change this field's functionality such that it can be used as 'forced to pick one'?

0 votes

Comments

I went to https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWelcome and looked up work items containing "resolution" and found an enhancement request at the beginning of the list. I am not in the work item team,so I can't tell what their immediate plans are.

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details
× 10,943
× 1,381

Question asked: Jul 02 '10, 12:58 p.m.

Question was seen: 7,240 times

Last updated: Apr 30 '13, 2:28 a.m.

Confirmation Cancel Confirm