It's all about the answers!

Ask a question
QuestionsTagsUsersBadges
Guidelines | FAQ
Follow this question
Question details

×10,962

question asked: Jun 29 '10, 1:26 p.m.
question was seen: 12,520 times
last updated: Jun 29 '10, 1:26 p.m.

Related questions

upgraded to RQM 2.0.1 Ifix3 and can not access projects

0
Jason Batliner (66●1●8●6) | asked Jun 29 '10, 1:26 p.m.
I upgraded our RQM server to RQM 2.0.1 Ifix 3 and I am now having a problem access my projects.

I can get into all the admin and projcet administrative screens without issue. I can even modify settings in my projects. When I go to the Project Areas section and click on a project that I have permissions for IE just hanges there. If I try to do the same in firefox I get a screen back saying "The page isn't redirecting properly: Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing cookies." Firefox is configured to allow Cookies.

I do not see any errors in the logs.

Does anyone have any ideas of where to go from here?

17 answers

Most liked answers ↑|Newest answers|Oldest answers

0
permanent link
Paul Verrone (136●1●12●7) | answered Jun 29 '10, 4:11 p.m.
I just upgraded our test server as well to iFix3 and am having the same exact issue as described above.
0
permanent link
Paul Verrone (136●1●12●7) | answered Jun 30 '10, 9:47 a.m.
Some additional information:

We're using SQL Server as the database;
We're running RQM as a service;
We've modified the web.xml file, incorporating changes to integrate with Active Directory.
RQM is installed on Windows Server 2008 R2, with 64-bit versions of tomcat5 in the bin directory.

I've tried changing the stack size up and down on the service, to no avail.
0
permanent link
Paul Verrone (136●1●12●7) | answered Jun 30 '10, 10:37 a.m.
I tried using Firefox with the HTTPFox add-on and discovered that RQM responds to the request "https://server:9443/jazz/web/console" with a 302: Moved Temporarily and a new location of "https://server:9443/jazz/web/console", hence the endless redirection.

Does anyone know where this would be configured?
0
permanent link
Karen Steele (1.2k●4●139●148) | answered Jun 30 '10, 1:58 p.m.
I upgraded our RQM server to RQM 2.0.1 Ifix 3 and I am now having a problem access my projects.

I can get into all the admin and projcet administrative screens without issue. I can even modify settings in my projects. When I go to the Project Areas section and click on a project that I have permissions for IE just hanges there. If I try to do the same in firefox I get a screen back saying "The page isn't redirecting properly: Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing cookies." Firefox is configured to allow Cookies.

I do not see any errors in the logs.

Does anyone have any ideas of where to go from here?


Had a similar issue .. it reset on my local install the license keys as in floating license connection . if you have floating license configured check this out.
0
permanent link
Paul Verrone (136●1●12●7) | answered Jun 30 '10, 2:31 p.m.

Had a similar issue .. it reset on my local install the license keys as in floating license connection . if you have floating license configured check this out.


Karen - thanks for the suggestion. I don't have a floating license server configured for this server.

Just to be safe, I saved the configuration and did an admin/cmd/requestreset and started the service - same error.
0
permanent link
John Nason (2.4k●10●12) | answered Jun 30 '10, 3:06 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
This is new, and concerning seeing how you both are seeing it.

Can you go directly to the console for a specific project area, for instance:
https://myhost:9443/jazz/web/console/MyProjectAreaName ?

Have you changed the context root from the default "jazz" value?

Did you restore all of your configuration files after the upgrade, typically stored in <install>/server/backup-config-<timestamp> by default?

If you go to https://myhost:9443/jazz/admin, do you see any errors in the "Service Error Summary"?

Regards,
John Nason
RQM Development

I upgraded our RQM server to RQM 2.0.1 Ifix 3 and I am now having a problem access my projects.

I can get into all the admin and projcet administrative screens without issue. I can even modify settings in my projects. When I go to the Project Areas section and click on a project that I have permissions for IE just hanges there. If I try to do the same in firefox I get a screen back saying "The page isn't redirecting properly: Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing cookies." Firefox is configured to allow Cookies.

I do not see any errors in the logs.

Does anyone have any ideas of where to go from here?
0
permanent link
Paul Verrone (136●1●12●7) | answered Jun 30 '10, 3:38 p.m.
John,

Thanks for responding. I cannot go directly to the specific project area - same error.

I did not change the default that I am aware of - how would I check the context root? I am able to get to the admin pages fine.

I restored the configuration files, with the exception of the web.xml file in the tomcat/jazz/webapps/web-inf directory - it had an additional auth-constraint that wasn't there previously. I merged my changes into the new file (to support AD integration).

There are no service errors in the "Service Error Summary" section.
0
permanent link
chingakham singh (21) | answered Jun 30 '10, 3:54 p.m.
If you are using the rqm.service.bat file to create the RQM windows service, check that file. It may happen that it is missing the string for the SQL server driver location. Your problem appears that the server is not finding the SQL server JDBC driver to connect to the repository.
In 2.0.1, IBM forgot to set the SQL server driver location string in rqm.service.bat file.
0
permanent link
Paul Verrone (136●1●12●7) | answered Jun 30 '10, 3:59 p.m.
If you are using the rqm.service.bat file to create the RQM windows service, check that file. It may happen that it is missing the string for the SQL server driver location. Your problem appears that the server is not finding the SQL server JDBC driver to connect to the repository.
In 2.0.1, IBM forgot to set the SQL server driver location string in rqm.service.bat file.


Don't think this is it. I checked the service and the SQL Server driver location is specified. I also can see the list of projects and see the connection to the SQL Server database in the RQM log as successful.

Thanks for the advice, though.
0
permanent link
John Nason (2.4k●10●12) | answered Jun 30 '10, 4:13 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
If you can get to the Admin pages then it is not the context root. Should have put 2 + 2 together on that one.

I can't believe I forgot to ask this given the frequency it comes up, but are you sure you did a "requestReset", per the upgrade instructions, when you applied iFix03? Try that and restart the server.

Also, if you start RQM normally from server.startup.bat and not as a service, does the behavior change at all?

Thanks,
John

John,

Thanks for responding. I cannot go directly to the specific project area - same error.

I did not change the default that I am aware of - how would I check the context root? I am able to get to the admin pages fine.

I restored the configuration files, with the exception of the web.xml file in the tomcat/jazz/webapps/web-inf directory - it had an additional auth-constraint that wasn't there previously. I merged my changes into the new file (to support AD integration).

There are no service errors in the "Service Error Summary" section.

Your answer

Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.