upgraded to RQM 2.0.1 Ifix3 and can not access projects
I upgraded our RQM server to RQM 2.0.1 Ifix 3 and I am now having a problem access my projects.
I can get into all the admin and projcet administrative screens without issue. I can even modify settings in my projects. When I go to the Project Areas section and click on a project that I have permissions for IE just hanges there. If I try to do the same in firefox I get a screen back saying "The page isn't redirecting properly: Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing cookies." Firefox is configured to allow Cookies.
I do not see any errors in the logs.
Does anyone have any ideas of where to go from here?
I can get into all the admin and projcet administrative screens without issue. I can even modify settings in my projects. When I go to the Project Areas section and click on a project that I have permissions for IE just hanges there. If I try to do the same in firefox I get a screen back saying "The page isn't redirecting properly: Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing cookies." Firefox is configured to allow Cookies.
I do not see any errors in the logs.
Does anyone have any ideas of where to go from here?
17 answers
Some additional information:
We're using SQL Server as the database;
We're running RQM as a service;
We've modified the web.xml file, incorporating changes to integrate with Active Directory.
RQM is installed on Windows Server 2008 R2, with 64-bit versions of tomcat5 in the bin directory.
I've tried changing the stack size up and down on the service, to no avail.
We're using SQL Server as the database;
We're running RQM as a service;
We've modified the web.xml file, incorporating changes to integrate with Active Directory.
RQM is installed on Windows Server 2008 R2, with 64-bit versions of tomcat5 in the bin directory.
I've tried changing the stack size up and down on the service, to no avail.
I tried using Firefox with the HTTPFox add-on and discovered that RQM responds to the request "https://server:9443/jazz/web/console" with a 302: Moved Temporarily and a new location of "https://server:9443/jazz/web/console", hence the endless redirection.
Does anyone know where this would be configured?
Does anyone know where this would be configured?
I upgraded our RQM server to RQM 2.0.1 Ifix 3 and I am now having a problem access my projects.
I can get into all the admin and projcet administrative screens without issue. I can even modify settings in my projects. When I go to the Project Areas section and click on a project that I have permissions for IE just hanges there. If I try to do the same in firefox I get a screen back saying "The page isn't redirecting properly: Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing cookies." Firefox is configured to allow Cookies.
I do not see any errors in the logs.
Does anyone have any ideas of where to go from here?
Had a similar issue .. it reset on my local install the license keys as in floating license connection . if you have floating license configured check this out.
Had a similar issue .. it reset on my local install the license keys as in floating license connection . if you have floating license configured check this out.
Karen - thanks for the suggestion. I don't have a floating license server configured for this server.
Just to be safe, I saved the configuration and did an admin/cmd/requestreset and started the service - same error.
This is new, and concerning seeing how you both are seeing it.
Can you go directly to the console for a specific project area, for instance:
https://myhost:9443/jazz/web/console/MyProjectAreaName ?
Have you changed the context root from the default "jazz" value?
Did you restore all of your configuration files after the upgrade, typically stored in <install>/server/backup-config-<timestamp> by default?
If you go to https://myhost:9443/jazz/admin, do you see any errors in the "Service Error Summary"?
Regards,
John Nason
RQM Development
Can you go directly to the console for a specific project area, for instance:
https://myhost:9443/jazz/web/console/MyProjectAreaName ?
Have you changed the context root from the default "jazz" value?
Did you restore all of your configuration files after the upgrade, typically stored in <install>/server/backup-config-<timestamp> by default?
If you go to https://myhost:9443/jazz/admin, do you see any errors in the "Service Error Summary"?
Regards,
John Nason
RQM Development
I upgraded our RQM server to RQM 2.0.1 Ifix 3 and I am now having a problem access my projects.
I can get into all the admin and projcet administrative screens without issue. I can even modify settings in my projects. When I go to the Project Areas section and click on a project that I have permissions for IE just hanges there. If I try to do the same in firefox I get a screen back saying "The page isn't redirecting properly: Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing cookies." Firefox is configured to allow Cookies.
I do not see any errors in the logs.
Does anyone have any ideas of where to go from here?
John,
Thanks for responding. I cannot go directly to the specific project area - same error.
I did not change the default that I am aware of - how would I check the context root? I am able to get to the admin pages fine.
I restored the configuration files, with the exception of the web.xml file in the tomcat/jazz/webapps/web-inf directory - it had an additional auth-constraint that wasn't there previously. I merged my changes into the new file (to support AD integration).
There are no service errors in the "Service Error Summary" section.
Thanks for responding. I cannot go directly to the specific project area - same error.
I did not change the default that I am aware of - how would I check the context root? I am able to get to the admin pages fine.
I restored the configuration files, with the exception of the web.xml file in the tomcat/jazz/webapps/web-inf directory - it had an additional auth-constraint that wasn't there previously. I merged my changes into the new file (to support AD integration).
There are no service errors in the "Service Error Summary" section.
If you are using the rqm.service.bat file to create the RQM windows service, check that file. It may happen that it is missing the string for the SQL server driver location. Your problem appears that the server is not finding the SQL server JDBC driver to connect to the repository.
In 2.0.1, IBM forgot to set the SQL server driver location string in rqm.service.bat file.
In 2.0.1, IBM forgot to set the SQL server driver location string in rqm.service.bat file.
If you are using the rqm.service.bat file to create the RQM windows service, check that file. It may happen that it is missing the string for the SQL server driver location. Your problem appears that the server is not finding the SQL server JDBC driver to connect to the repository.
In 2.0.1, IBM forgot to set the SQL server driver location string in rqm.service.bat file.
Don't think this is it. I checked the service and the SQL Server driver location is specified. I also can see the list of projects and see the connection to the SQL Server database in the RQM log as successful.
Thanks for the advice, though.
If you can get to the Admin pages then it is not the context root. Should have put 2 + 2 together on that one.
I can't believe I forgot to ask this given the frequency it comes up, but are you sure you did a "requestReset", per the upgrade instructions, when you applied iFix03? Try that and restart the server.
Also, if you start RQM normally from server.startup.bat and not as a service, does the behavior change at all?
Thanks,
John
I can't believe I forgot to ask this given the frequency it comes up, but are you sure you did a "requestReset", per the upgrade instructions, when you applied iFix03? Try that and restart the server.
Also, if you start RQM normally from server.startup.bat and not as a service, does the behavior change at all?
Thanks,
John
John,
Thanks for responding. I cannot go directly to the specific project area - same error.
I did not change the default that I am aware of - how would I check the context root? I am able to get to the admin pages fine.
I restored the configuration files, with the exception of the web.xml file in the tomcat/jazz/webapps/web-inf directory - it had an additional auth-constraint that wasn't there previously. I merged my changes into the new file (to support AD integration).
There are no service errors in the "Service Error Summary" section.
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