cannot create link from rtc to rrc
I need to configure a demo machine to have both rtc and rrc (each with
their own instance of tomcat and derby).
I've added "rtc" and "rrc" as aliases for "localhost" in the hosts file
on the laptop.
I've reconfigured the port numbers for rtc in its server.xml file, and
in its advanced properties.
Normal access to rtc and rrc work fine (from both web and rich clients).
In the cross-server access page for rrc, I can successfully add rtc as a
friend, and in cross-server access page for rtc, I can successfully add
rrc as a friend.
In an rrc project, I can add a link to an rtc project.
Problems:
- If I select an rtc project and specify that I want to create a link to
an rrc project, browser windows start repeatedly popping up and then
going away, until I kill the rtc web page. If I start a new browser
window on that rtc project, and try to add a link to an rrc project,
this time I get the error:
Unable to load URL:
/jazz/proxy?uri=https://rrc:9443/rdm/discovery/RMCatalog, Status: 401
I've tried leaving the rtc ports alone, and changing the rrc ports, with
the same behavior. I've tried uninstalling and re-installing rrc
several times.
Has anyone else seen this kind of behavior? And more importantly, did
you figure out what to do about it? (:-).
Cheers,
Geoff
their own instance of tomcat and derby).
I've added "rtc" and "rrc" as aliases for "localhost" in the hosts file
on the laptop.
I've reconfigured the port numbers for rtc in its server.xml file, and
in its advanced properties.
Normal access to rtc and rrc work fine (from both web and rich clients).
In the cross-server access page for rrc, I can successfully add rtc as a
friend, and in cross-server access page for rtc, I can successfully add
rrc as a friend.
In an rrc project, I can add a link to an rtc project.
Problems:
- If I select an rtc project and specify that I want to create a link to
an rrc project, browser windows start repeatedly popping up and then
going away, until I kill the rtc web page. If I start a new browser
window on that rtc project, and try to add a link to an rrc project,
this time I get the error:
Unable to load URL:
/jazz/proxy?uri=https://rrc:9443/rdm/discovery/RMCatalog, Status: 401
I've tried leaving the rtc ports alone, and changing the rrc ports, with
the same behavior. I've tried uninstalling and re-installing rrc
several times.
Has anyone else seen this kind of behavior? And more importantly, did
you figure out what to do about it? (:-).
Cheers,
Geoff
One answer
Hi Geoff,
I have seen this issue before and sometimes the simple fix is to simply close and re-open your browser. My best suggestion, however, would be to use different aliases in your hosts file. Try to use aliases such as:
rrc.ibm.com
rtc.ibm.com
If you use an alias that does not contain at least one period in it, browsers will often ignore setting cookies for that host, which may cause the infinite loop of login prompts coming up, but it will certainly cause issues in the RRC rich client down the road. What browser and the corresponding browser version are you using? There are known problem with Internet Explorer 6 throughout the C/ALM integration and it isn't supported.
I have seen this issue before and sometimes the simple fix is to simply close and re-open your browser. My best suggestion, however, would be to use different aliases in your hosts file. Try to use aliases such as:
rrc.ibm.com
rtc.ibm.com
If you use an alias that does not contain at least one period in it, browsers will often ignore setting cookies for that host, which may cause the infinite loop of login prompts coming up, but it will certainly cause issues in the RRC rich client down the road. What browser and the corresponding browser version are you using? There are known problem with Internet Explorer 6 throughout the C/ALM integration and it isn't supported.