RQM Version, iFix correlation to build info

I just applied RQM 2.0.0.1 iFix002 to our server, yet when I check Help-->About in RQM, I see the same version and build information as before (Version 2.0.0.1, Build ID I20091123_1429).

Is there a table or list which maps the version of RQM seen on something like IBM Installation Manager (which is only visible to administrators who have access to the server), versus what shows up in the Help-->About information in the RQM UI (which includes build info but not iFix, and would be the only way an end user could find it)?

If not, a FAQ page on this site may prove useful going forward for the community...

A comment specifically for the development team: my team has had numerous PMRs in the past with Rational support where we were asked "what version of ClearQuest are you running?". There were too many ways to determine a "version", and not every support rep seemed to know which one was needed:

1) Open a command prompt, run "clearquest -ver"
2) Open ClearQuest, provide screenshot of "Help-->About"
3) In CQ, go through "Help->Software Updates->Manage Configuration"
4) IBM Installation Manager "View Installed Packages"

These often produced different results, and when asked for a version and we provided one with "Method X", we frequently lost a day waiting for support to come back with "No, please provide via method Y or Z".

With RQM in its early stages it would seem like a good time to establish a more concise method for end users to communicate back to support.

Respectfully,

David

Hi David,
You're not the first to be confused by the IM vs. "About
RQM" discrepancy. In the words of the PHB from Dilbert,
"there are excellent reasons for this policy and I hope to one
day know what they are". In all seriousness, The versions should
always align other than the timestamp at the end. The format is
YYYYMMDD_HHMM.
Also, another verification technique is the server console window.
Very early on after starting RQM it will display the "IM
Version" in the console.
I have not installed iFix02 yet myself so I can't say definitively
either way but if the version is the same as iFix01 then I'd be
surprised and we screwed up. Are you sure you did a server reset
(admin/cmd/requestRest) when applying the patch?
Regards,
John

caimosswrote:
I just applied RQM 2.0.0.1 iFix002 to our server, yet when I check
Help-->About in RQM, I see the same version and build information
as before (Version 2.0.0.1, Build ID I20091123_1429).

Is there a table or list which maps the version of RQM seen on
something like IBM Installation Manager (which is only visible to
administrators who have access to the server), versus what shows up
in the Help-->About information in the RQM UI (which includes
build info but not iFix, and would be the only way an end user could
find it)?

If not, a FAQ page on this site may prove useful going forward for
the community...

A comment specifically for the development
team: my team has had numerous PMRs in the past with
Rational support where we were asked "what version of ClearQuest
are you running?". There were too many ways to determine a
"version", and not every support rep seemed to know which
one was needed:

1) Open a command prompt, run "clearquest -ver"
2) Open ClearQuest, provide screenshot of
"Help-->About"
3) In CQ, go through "Help->Software Updates->Manage
Configuration"
4) IBM Installation Manager "View Installed Packages"

These often produced different results, and when asked for a version
and we provided one with "Method X", we frequently lost a
day waiting for support to come back with "No, please provide
via method Y or Z".

With RQM in its early stages it would seem like a good time to
establish a more concise method for end users to communicate back to
support.

Respectfully,

David

It will say I20091214_0623 if you have successfully applied iFix02 to