client and server version are not compatible in RAD 9.7
we recently installed RAD 9.7 and p2 repo.
we are trying to connect repository "https://svlw69.svl.ibm.com:9444/jazz"
when we open RAD it show a popup box in which is mentions below details
client version :: 7.0.3M36
server Version :: 5.0.2
it says client version is not compatible with server version and update server version from below site
we are not able to access this site.
do we have any documentation to upgrade the client.
Revert as soon as possible it is urgent.
Thank you.
|
One answer
Ralph Schoon (63.3k●3●36●46)
| answered Oct 13 '23, 7:02 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER edited Oct 13 '23, 7:06 a.m. Please carefully read the error message. This should help you to understand the situation.
Based on your information above, you have a server running the (no longer supported) version 5.0.2.
You try to connect this server with a client version 7.0.3 - even that is a milestone build. This does not work and is not supposed to work. You can only connect a client to a server, where the client version is the same or up to 1 major release lower. You have to install an EWM Client of version 5.0.2 or lower.
Unfortunately downloads for these versions (5.x) are no longer available here on Jazz.net. I do not know where you can get one, if they are also not available on software download. If you do not have such an installer for RTC 5.0.2 you can open a case with support. Maybe they are able to provide such a version.
Comments where can I open a case for the same.
If you have licenses, you would have a person in your organization entitled to and knowledgeable of how to contact IBM support. I would suggest to find that person.
I am not able to open a case via IBM support, as while opening case it ask for customer reference no, as I work internally for IBM I do not have that. Do we have any email or any other way to contact the support team.
Ralph Schoon
commented Oct 16 '23, 10:15 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
I do not know how to approach this. Have you looked at the available versions in https://w3.ibm.com/w3publisher/software-downloads ? |
Your answer
Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.