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"Error loading source" when importing Word document into DOORS?

John-Paul Coetzee (132) | asked Apr 04, 10:30 a.m.
I've spent half an a day on this and answered my own question.

I kept getting the error message "Error loading source" when importing a Word document in docx format into DOORS NG (version plus patch iFix020).

Of course DOORS gave me no more information, and even when I hassled my IT Manager to find RM.LOG the errors reported there were all red herrings! I went through the various fixes that Google could find - leading spaces etc - but nothing worked.

Finally I discovered that I had to do both of 
  1. Accept all changes and stop tracking, and
  2. Delete all comments
Then save. After this I could import the document without error. 

I hope this helps someone else!

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Ralph Schoon (62.3k33643) | answered Apr 04, 10:33 a.m.

 See John-Pauls Answer to the question.

Ralph Schoon selected this answer as the correct answer

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