Counter - How many times a issue was reopened
2 answers
I am not aware of any out-of-the-box functionality that serves this purpose.
I suggest that you develop an extension (server-side plugin) that runs every time the Issue is re-opened and saves the counter in a custom attribute.
The logic should be as follows:
- check whether the Issue is being re-opened (you can either check the ongoing action or the destination state);
- read the current value of the counter;
- if the Issue is being re-opened, increment the counter value by 1;
- save the new counter value in the custom attribute.