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unable to login into application. But after restart the jts services able to login . Daily I facing this issue. I have given the error logs below.

 


2022-09-02 07:57:12,575 [Default Executor-thread-36 @@ 07:57 <unauthenticated> <LQE/1.0@10.121.154.154> /jts/service/com.ibm.team.repository.service.internal.IExternalUserRegistryRestService/externalUserRegistryConfiguration]  WARN .team.repository.servlet.AbstractTeamServerServlet [TID: 8F9D888B] - CRJAZ1163E NullPointerException error occurred while processing a GET request for com.ibm.team.repository.service.internal.IExternalUserRegistryRestService.getExternalUserRegistryConfiguration(). CRJAZ1170I The request was made by user "lqe_user" from "vmc-alm-rp.hm.jp.honda.com".CRJAZ1167I The stack trace hash is 5D00E4B30A80053A72EF620333CC4E29F8AFD9F1, use it to locate the previously logged stack trace at Fri Sep 02 07:53:12 JST 2022.

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    2022-09-02 07:57:13,650 [Default Executor-thread-28 @@ 07:57 &lt;unauthenticated&gt; &lt;LQE/1.0@10.121.154.154&gt; /jts/service/
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This could be an issue with your LDAP or the configuration of JTS to use LDAP. You should create a support case. 


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Please submit a ticket with IBM Rational support. This forum is not a channel for support cases. Support will work with you to gather required information and analyse the situation.

Ralph Schoon selected this answer as the correct answer

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Question asked: Sep 01 '22, 7:19 p.m.

Question was seen: 1,705 times

Last updated: Sep 02 '22, 6:36 a.m.

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