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Is there a way to stop email triggering (permanently) when importing data e.g. make the system think its already sent them.


Karen Steele (1.2k2135140) | asked Jun 07 '22, 7:30 a.m.
we have to import data from one system to another, in doing so, as email is enabled, it bombards the user with new triggers.

Is there a way to make RTC think that its sent all the emails already so it doesn't re-trigger

I have tried turning off email temporarily during import, but as soon as you turn it back on the emails trigger out again.
with a small user base I could have merely change the email address so I get everything, but with 1500 users that's obviously not an option

Looking for suggestions

2 answers



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Daniel Moul (4.9k1318) | answered Jun 07 '22, 7:58 a.m.
FORUM MODERATOR / JAZZ DEVELOPER

 Perhaps configure the mail server to one that doesn't exist while doing the import?


Comments
Karen Steele commented Jun 07 '22, 8:24 a.m.

regrettably not an option - but thanks for the response


permanent link
Ralph Schoon (63.1k33646) | answered Jun 07 '22, 7:58 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

 I found the following: https://jazz.net/forum/questions/237111/temporarily-disabling-email-notifications-including-those-that-are-queued .


The work item command line I built allows to use the "SkipMail" SaveParameter as explained in my additional answer to the question.


Comments
Karen Steele commented Jun 07 '22, 8:25 a.m.

so this looks like I disable email - then set up the events schedule - restart and then do everything I need to do - leave it for a "while" and then turn email back on and hope for the best ;0)

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