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Data extract for transport to new enviroment including Attachments

Karen Steele (1.2k1133131) | asked Jun 07 '21, 11:00 a.m.
Is there a way to export out the data from RTC including it attachments for transport to a new environment that does not have direct connectivity and never will have

Export from 502 and import to 6061 ifix17

Open to all options if this is doable somehow.

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Ralph Schoon (62.7k33643) | answered Jun 08 '21, 2:35 a.m.

 What data? EWM/RTC has a dozen different types of data.

  1. If you are only interested in work items and attachments, the work item command line might be an option. That would work across versions.
  2. If you want the whole repository, that will never work across versions, you will have to upgrade the server version before or after
    1. It is possible to clone the server and server rename it in the other environment. I would suggest to contact support for suggestions
    2. It is possible to export/import the database and it is possible to backup the settings to use them to setup a new server and then import the database. Again, I would suggest to check with support if there are concerns.

Karen Steele selected this answer as the correct answer

Karen Steele commented Jun 08 '21, 7:01 a.m.
Thanks Ralph .. option one is the only item that may work for us. The new enviroment is in a protected B space and is a newer version than that of the existing system in protected A so the export tar, or dropping db's on one side and bring up on the on the other was not an option. 

Worst case we'll have to move manually.  Thanks for your input.

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