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question asked: Jul 21 '20, 2:40 p.m.
question was seen: 1,090 times
last updated: Jul 24 '20, 2:25 a.m.

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Unable to change the workitem type from defect to feature

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vinay kumar bondugula (73●3●29●72) | asked Jul 21 '20, 2:40 p.m.

 Hi All,


Once we create a workitem (Defect or Feature), RTC will allow changing the type of workitem from Feature to Defect or vice versa. But in couple of project areas the Type attribute is disabled and unable to change/modify the type once it is created. We have reviewed the role permissions and could not find difference between project areas. Please let us know what could be the cause for the issue and overcome the issue.

Thanks,
Vinay

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Ralph Schoon (63.5k●3●36●46) | answered Jul 24 '20, 2:25 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

I can only assume that there is something wrong with the process customization. I would suggest to look into that - especially the types/type categories, or approach IBM support.

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