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How to auto populate a field upon status change in RTC

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Sean Burke
(378●11●144●247) edited
Sep 27 '19, 2:20 a.m.

We have a field a form called "fixed by" when the status changes to Fixed can the fixed by field get popluated with the person that changed the status to fixed?

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Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER (64.6k●3●36●49) Sep 27 '19, 2:20 a.m.

 You can detect the state, but it is very hard to detect the state change in a calculated value. This is achievable using customization, but, as far as I am concerned, not feasible to do it with attribute customization. It would require a follow up action to do it properly. 

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Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Sep 28 '19, 9:23 a.m.
There is a really terrible way to use attribute customization with JavaScript to somehow detect a state change, I think has been used by some users. It requires to use an attribute to store the state. Compare theat value with the state attribute to be able to see the state has changed and then act. I do not like this solution at all and have not implemented it. I have heared about users that apparently did......

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Question asked: Sep 26 '19, 12:25 p.m.

Question was seen: 3,999 times

Last updated: Sep 28 '19, 9:23 a.m.

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