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question asked: Sep 12 '19, 7:39 a.m.
question was seen: 2,272 times
last updated: Sep 12 '19, 7:48 a.m.

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User is not able to access any of the CLM Applications after the Password Reset of the LDAP Directory

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Rakesh S (391●13) | asked Sep 12 '19, 7:39 a.m.
edited Sep 12 '19, 7:48 a.m.

Why the user added to LDAP Directory under Jazz users is and not able to access any of the CLM applications and in meanwhile password reset has been made for the LDAP Directory?


 

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Rakesh S (391●13) | answered Sep 12 '19, 7:48 a.m.

 1)If the Password reset has been made for the LDAP Directory:


a)Update the new password in Websphere -> DO a test connection.


b) Run jts/setup and update the password in  LDAP setuppage.


c) Run the Synchronization IN JTS/Web of the Users again and the user will be able to authenticate successfully.

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