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question asked: Jul 18 '19, 9:36 a.m.
question was seen: 1,104 times
last updated: Jul 18 '19, 10:52 a.m.

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Can't open link associated with a work-item

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Niraj Doshi (13●2) | asked Jul 18 '19, 9:36 a.m.

Version Info
IBM Rational Team Concert
Version: 6.0.3
Build: I6.0.3_2017HF20170515-0247

We have installed SmartBear Collaborator RTC plug-in, and configured a Follow-up action, to create Review when a work-item's state changes from "In Progress" to "Review". The review is created successfully, and there is a link available in the Work-item's "Link" section.

The issue is that this link is not properly getting generated. It has parameters "null" in it, which invalidates the link.
Below is the sample of link it creates. Notice the "null" in the link.
https://jazz.local:9548/ccm/web/projects/null/go?page=ReviewDisplay&reviewid=3348

So when this link has been clicked an error message is displayed by Jazz.

Error!

The project null/go does not exist or is not accessible with your credentials.
If you have JazzAdmins privileges you can investigate the problem in the Jazz Admin Web UI.
I believe the issue is that instead of the name of the project, it is adding "null" as a parameter. I am not sure where to look for to fix this issue? Any help is much appreciated.
Thank you.



Accepted answer

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permanent link
Geoffrey Clemm (30.1k●3●30●35) | answered Jul 18 '19, 10:41 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Since this plug-in is implemented/owned by smartbear, you probably will need to post a case to smartbear support (https://support.smartbear.com/).   I doubt smartbear support monitors this forum.

Niraj Doshi selected this answer as the correct answer
Comments
Niraj Doshi commented Jul 18 '19, 10:52 a.m.

Thank you Geoffrey, I already did it.
I wasn't sure which side's issue was that, so tried both :)

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