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RTC WI - Is there a way to show the workflow resolution values based on workflow status?

Sharadha Murugappan (31115) | asked Jul 15 '19, 5:40 a.m.

I need the workflow Resolution to display some set of values like say "Assigned", "Working" when the Workflow status is "In Progress" and workflow Resolution to display different set of values when the workflow status is different.

RTC version : 6.0.6

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Deepali Deshmukh (8914260) | answered Jul 15 '19, 6:51 a.m.

 Hi Sharadha,

Please refer section Workflow - State Transition Policies in the link .
I hope it will help you.

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Ralph Schoon (63.3k33646) | answered Jul 15 '19, 7:53 a.m.

 As far as I can tell, a resolution only makes sense in a closed/resolved state. It does not make any sense in "Assigned", "Working" or "In Progress".

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