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RTC WorkItem links not opening from Microsoft Word Document.

Sanjeev Kulkarni (331721) | asked Apr 25 '14, 7:03 a.m.
edited Apr 25 '14, 7:06 a.m.
We have a strange behavior that RTC work item links added as either hyperlink or plan link in Microsoft word application wont work, but it works perfectly fine with Outlook.

Steps to reproduce the problem:
1. Open any work item in Eclipse client and click on Copy URL.
2. Add the copied URL in Microsoft word document either as plain link or hyperlink.
3. Now try to access the link, Error Invalid path to authentication servlet.: / is seen.

Any idea why this happens?

Accepted answer

permanent link
Don Yang (7.6k21105137) | answered Apr 26 '14, 1:19 a.m.
I tested with 406 RTC+Firefox, there is no problem for me.
Do you see the issue with specific browser or not? If you copy the link directly to browser, do you see
the same issue not?
The problem could be addressed by the below technote:

You may want to check with MS article's [
Hyperlinks from Office to Internet Explorer or to another Web browser]
for a workaround.

Hopefully this helps.
Sanjeev Kulkarni selected this answer as the correct answer

Sanjeev Kulkarni commented Apr 28 '14, 7:27 a.m. | edited Apr 28 '14, 7:28 a.m.

Thanks for the response.

The issue is seen on browsers IE & FireFox when link is being accessed from Microsoft word document. Issue is not reproducible when we directly copy the link to browser, it works fine.

Link[ ] suggested by you addresses my problem, Thanks again!

One other answer

permanent link
Erik Bryant (2365) | answered Nov 21 '16, 12:42 p.m.
Can some one provide the solution here?  That link to the doc above no longer exists it seems.  Thanks

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