User notification no sent on adding a user in custom field of HTML data type
Hi,
We have a requirement to send notification to user when mentioned in a custom text. I used Large/medium html. Though email gets sent in default text field Description of type Large HTML but it does not send in custom field case. Is there an alternative to notify user about a workitem just once apart from mentioning the user in description/comment section?
Thanks!
One answer
Is there an alternative to notify user about a workitem just once apart from mentioning the user in description/comment section?
You have to create your own follow-up action to:
- parse your custom field searching for user mentions
- send e-mail to users.
Cheers.