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How to exclude advisors execution which are applied for specific user in RTC

Jagadeesh Marada (23113) | asked Feb 01 '19, 9:52 a.m.
edited Feb 04 '19, 2:24 a.m. by Ralph Schoon (63.1k33646)


we are trying to integrate RTC tool with DFN tool by using OAuth authentication. We want to update Focal point id filed on SI workitem from DFN tool itself. From DFN tool, authentication is happening to RTC with individual username. As the same user is having different roles in RTC, the applied advisors and java scripts applied for particular roles are restricting while doing save operation. We want to exclude the all applied validations(java scripts or advisors) while we are updating this specific Focal point id filed on SI workitem. Can you please help me if any possible approach to solve this.

Help on this is really appreciated.

Thank you .

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Ralph Schoon (63.1k33646) | answered Feb 04 '19, 2:31 a.m.

As far as i know, there are no capabilities to disable advisors or attribute customization that are run in the context of a role. Integrations typically use a technical user to run the integration and the technical user is set up to not trigger behavior e.g. by using a special primary role that is configured to not have operation behavior. 

Jagadeesh Marada commented Feb 05 '19, 11:42 p.m. | edited Feb 05 '19, 11:42 p.m.

Thank you Ralph for your time and advice. 

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