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Make Root Cause attributes mandatory when the ticket is a sev1


Bruno Cabral (714) | asked Oct 08 '18, 6:56 p.m.
Hello,

Could please somebody provide a script sample with how can I make one field (or more) mandatory in Root Cause tab only when the defect is a sev1 issue?

Example:

At root cause tab I have different attributes (root cause category / root cause detail), and I would like to make these fields mandatory only when defect is set as sev1 (severity attribute at overview tab).

Thanks in advance.

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Don Yang (7.2k2194127) | answered Oct 08 '18, 10:04 p.m.
The work flow and sample script can be found here:

Custom Read-only and Required Attributes

Bruno Cabral selected this answer as the correct answer

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Bruno Cabral commented Oct 09 '18, 1:50 p.m.

Thanks Don Yang!

This is a very detailed material! Appreciate it.

Take care.

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