RTC work item: add subscriber without RTC ID
Is there a way to add one or more subscribers to a Work Item where the subscribers don't have an ID to login to RTC? The purpose of this question is to email outside application users when a Work Item they care about is updated. |
One answer
Ralph Schoon (63.6k●3●36●47)
| answered Sep 26 '18, 2:15 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER CLM needs the user record to get the e-mail address, as well as the user configuration, to send the mail. So the user has to have an ID. Having an ID does not require to have a license. Comments Thanks! Today when we create a user ID in RTC, we're required for the user to be in the client's Active Directory. Is there a way to create the user record, and if necessary for email notifications add them to the Team or Project area, without adding them to the client's Active Directory? If I remember a customer presentation correctly it is possible to set up a federated realm ( https://jazz.net/library/article/97 ) with an LDAP and a local user registry. I have not done this myself and can not help with the details, unfortunately. |
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Comments
In addition to Ralph's comment, note the user need to be part of Team or Project area to get notified by email.