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Can email messages be sent in HTML format by default in RTC?

Ramprasad Baliga (11) | asked Sep 04 '18, 3:34 a.m.

 I would like to know if it is possible to set the default format for sending email messages in html ? Currently RTC settings are set to send email messages in plain text format and we have a user requirement to set this to html ( that way each user/admin doesn't have to explicitly change the format to html under mail configuration in user profile ). We are on CLM 6.0.2 with ifix015. Kindly suggest.


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