Get a notification on RTC when a ticket is opened under a certain backlog
One answer
You can
1. Create a custom follow up action for save work item server and use the Mail API that is used in the SDK. See https://rsjazz.wordpress.com/2015/09/30/learning-to-fly-getting-started-with-the-rtc-java-apis/ especially the Extensions Workshop mentioned.
2. Try to create a custom asynchronous task that does this. See https://rsjazz.wordpress.com/2015/10/16/due-date-notifier-an-asynchronous-task-example/ as an example.