Get a notification on RTC when a ticket is opened under a certain backlog

0	Narmadha Premanivasan (17●6) \| asked Jul 24 '18, 9:13 p.m. Hello - Is there a way to get a notification on RTC when a ticket is opened under a certain backlog? Please let me know if any one has a solution for this. Thanks in Advance!! Thanks, Narmadha

One answer

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Ralph Schoon (62.3k●3●36●43) | answered Jul 25 '18, 2:45 a.m.
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You can
1. Create a custom follow up action for save work item server and use the Mail API that is used in the SDK. See https://rsjazz.wordpress.com/2015/09/30/learning-to-fly-getting-started-with-the-rtc-java-apis/ especially the Extensions Workshop mentioned.
2. Try to create a custom asynchronous task that does this. See https://rsjazz.wordpress.com/2015/10/16/due-date-notifier-an-asynchronous-task-example/ as an example.