It's all about the answers!

Ask a question

CCM Subscribe emails notification


Monica Gangurde (112) | asked Jun 11 '18, 11:22 a.m.

Hello folks,


1) Is it possible to send a email, when a defect/issue/PCR status is changed to test ready to the owner of the work item.
2) Second query is if a query is created, is it possible to schedule  dump of the query in excel format to desired team members on a daily basis.

Thanks,
Monica



One answer



permanent link
Kenny Smith (302614) | answered Jun 11 '18, 12:42 p.m.

 1) This is configured by the user, and is typically the default behavior for the owner. Note that this can be on ANY status change, or on change to a "Closed" status type (not a specfic status). See the image below.

2) Why do this? You want to get your users OUT of static office documents. Get them to pull up the Dashboards instead, which are always current. That's the point of the query. Current information. You need to change their work habits and get them out of their email (which is a notorious productivity sink).

Mail configuration

Your answer


Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.