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question asked: May 17 '18, 8:55 a.m.
question was seen: 2,523 times
last updated: May 18 '18, 9:19 a.m.

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Possible to find which user is using which version of client?

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Karthik Krishnan (889●8●122●164) | asked May 17 '18, 8:55 a.m.

We have lots of users using RTC 5.0.x clients. Users are world wide. I can see them in this URL ccm/service/com.ibm.team.repository.service.internal.counters.ICounterContentServic


I am wondering if it somehow possible to find out which user using which client vesrion. 

I see in CCM.log the browser version only.

Idea is to talk to users before setting the minimum compatibility. 

Thanks

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Leonardo Benevides (266●6●28) | answered May 17 '18, 9:25 a.m.

Hi.

I think it's not possible. What is the propose?

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Leonardo Benevides commented May 17 '18, 10:03 a.m.

See the ...ccm/admin?internal=true#action=com.ibm.team.repository.admin.viewCounters and take a look at Compatible client logins.

Karthik Krishnan commented May 18 '18, 4:55 a.m.

I am using this URL to get the stats (See my original post).

I need this info to contact the users who uses old clients in order to the get the reasons..

Leonardo Benevides commented May 18 '18, 9:03 a.m.

It's OK. I really could not find a way. I've consulted several colleagues and I do not know a path either.

Here in the customer we had problems with users using a client version 4 with CLM 5.0 and this affected the server performance. The solution was to block access from older clients, forcing everyone to use a newer version. The users themselves would contact us to find out what was happening and then we would get the information on why they used older versions, and most of them were because they did not want to spend their time updating.

Maybe it can be one solution for you too.

Karthik Krishnan commented May 18 '18, 9:19 a.m.

That was the solution we had in mind. Only issue in this case I see is users are world wide and enabling this would bring the development down. I believe there are reasons why the older clients are in use.

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