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GDPR compliance / Validation of deleted work item / scrubbing personal information


Thomas Kolanko (133) | asked Apr 09 '18, 3:49 p.m.

We are mandated to implement certain processes to comply with GDPR (https://www.eugdpr.org/) which comes into effect in May. RTC has a delete feature, however, it appears to only delete a reference to the work item through the UI. Looking through the tables the item gets removed from model.work_item, however, the personal information values for the fields in the RTC record still appear in model.WORK_ITEM_STRING_EXTENSIONS


We need a way to fully delete a work item and everything associated with it or a proper method to run a sql script on the database removing the PI

We tried to manually update model.WORK_ITEM_STRING_EXTENSIONS replacing the pi with 'Scrubbed' but the UI still displays the personal information so this data must be stored/cached somewhere else as well

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Krzysztof Ka┼║mierczyk (7.4k34997) | answered Apr 12 '18, 8:11 a.m.

Hi Thomas,
I think that the following Enhancement 452964: Inability to remove confidential information from history section. Need to meet GDPR compliancy addresses your issue.
Please let us know if that helps.

Thomas Kolanko selected this answer as the correct answer

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Thomas Kolanko commented Apr 12 '18, 10:49 a.m. | edited Apr 12 '18, 10:49 a.m.

I've updated that item and will follow it

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