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Problems installing RTC Express-C Edition


Drew Cobb (10132015) | asked Oct 02 '09, 4:00 p.m.
Forgive my basic question, but I am having problems installing Team Concert Express-C Edition. I THOUGHT I was supposed to install it using IBM Installation Manager, but when I bring up Installation Manager and try to set a repository, I cannot find the .inf file that one would normally set as a repository. Previously I have downloaded Team Concert Express-C Client and Server (64bit). As I mentioned above, I have installed Installation Manager and am looking to now install the Client software for RTC. Please help me and Thanks for all responses.

30 answers



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Kevin Crocker (20185) | answered Nov 03 '09, 3:43 p.m.
thanks for the hint - I'll check it again

I'm on Windows so it should be:

file:///C:/IBM/JazzTeamServer/server/conf

unless I need two // for each of those directories

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Kevin Crocker (20185) | answered Nov 03 '09, 3:45 p.m.
Here's what I have set in
Application servers > server1 > Process definition > Java Virtual Machine > Custom properties

JAZZ_HOME file:///C:/IBM/JazzTeamServer/server/conf

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Kevin Crocker (20185) | answered Nov 03 '09, 3:48 p.m.
but, there's also a custom properties in:
Application servers > server1 > Custom properties

and I have

JAZZ_HOME file:///C:/IBM/JazzTeamServer/server/conf


there as well - which is the proper place to have this

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Jason Wagner (76) | answered Nov 03 '09, 4:21 p.m.
JAZZ DEVELOPER
You should have it set in:

Application servers > server1 > Process definition > Java Virtual Machine > Custom properties

This should be the only place where you have JAZZ_HOME.

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Kevin Crocker (20185) | answered Nov 03 '09, 4:25 p.m.
You should have it set in:

Application servers > server1 > Process definition > Java Virtual Machine > Custom properties

This should be the only place where you have JAZZ_HOME.


OK - done.

I would like to point out that the documentation isn't very clear - it just says to put this variable in the "Custom Properties" without any path information, and there are several "Custom Properties" sections is the WAS admin console.

Thanks again - let's hope it helps.

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Jason Wagner (76) | answered Nov 03 '09, 4:37 p.m.
JAZZ DEVELOPER
You should have it set in:

Application servers > server1 > Process definition > Java Virtual Machine > Custom properties

This should be the only place where you have JAZZ_HOME.


OK - done.

I would like to point out that the documentation isn't very clear - it just says to put this variable in the "Custom Properties" without any path information, and there are several "Custom Properties" sections is the WAS admin console.

Thanks again - let's hope it helps.

Agreed. I just got hung up on this exact point last week. I'll file a work item for it.

permanent link
Kevin Crocker (20185) | answered Nov 03 '09, 4:37 p.m.
You should have it set in:

Application servers > server1 > Process definition > Java Virtual Machine > Custom properties

This should be the only place where you have JAZZ_HOME.


OK - done.

I would like to point out that the documentation isn't very clear - it just says to put this variable in the "Custom Properties" without any path information, and there are several "Custom Properties" sections is the WAS admin console.

Thanks again - let's hope it helps.

OK - this seems to have at least got me to the point where I can get the setup login screen - now the ADMIN/ADMIN doesn't work - I thought that was hard coded in the jazz.war file

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Kevin Crocker (20185) | answered Nov 03 '09, 4:39 p.m.
Agreed. I just got hung up on this exact point last week. I'll file a work item for it.

If I can help out, particularly with documentation, I'd be pleased to provide some of my time. Poor documentation will always kill a great product.

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Jason Wagner (76) | answered Nov 03 '09, 5:01 p.m.
JAZZ DEVELOPER
Good news, login prompt is a good sign! If you see the login prompt, try logging in with the same user that you use for the ISC. If that doesnt work, you can try:

Mapping the WAS users to the Jazz user groups. (JazzAdmins, JazzUsers, etc) There is a Wiki page which does a good job of explaining how to map users from an LDAP directory to jazz user groups.

https://jazz.net/wiki/bin/view/Main/WASAndLDAPScenario

If you just want to map users the in WAS user registry, you can do that as well. I haven't tried this myself, but I think if you go to:

Enterprise Applications > jazz_war > Security role to user/group mapping

Select JazzAdmins and choose "Map Users". You should be able to map your WAS user (ex. wasadmin) to a JazzAdmins role. Restart the application (not WAS) and try the login page again.

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Kevin Crocker (20185) | answered Nov 03 '09, 5:04 p.m.
Good news, login prompt is a good sign! The next step is to map the WAS users to the Jazz user groups. (JazzAdmins, JazzUsers, etc) There is a Wiki page which does a good job of explaining how to map users from an LDAP directory to jazz user groups.

https://jazz.net/wiki/bin/view/Main/WASAndLDAPScenario

If you just want to map users the in WAS user registry, you can do that as well. I haven't tried this myself, but I think if you go to:

Enterprise Applications > jazz_war > Security role to user/group mapping

Select JazzAdmins and choose "Map Users". You should be able to map your WAS user (ex. wasadmin) to a JazzAdmins role. Restart the application (not WAS) and try the login page again.


Thanks. - but again, another thing that's not in the documentation. I know that you all know this stuff - but new users don't and having documentation in many different places is an AntiPattern.

But thanks again - I thought I had done the user mapping but I'll go through it again.

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