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question asked: Oct 18 '17, 5:56 a.m.
question was seen: 892 times
last updated: Oct 18 '17, 9:54 p.m.

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DoorsNG - Opens but dashboard and all other navigation screens are blank

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Karen Steele (1.2k●2●135●139) | asked Oct 18 '17, 5:56 a.m.

We have an issue with an installation, where periodically (like every few weeks) DoorsNG seems to quit - whilst it still loads and the server / databases are all online, DoorsNG main dashboard shows the title bar only and the rest is blank .. there are no menus displayed to get to the artifacts or anything. 

We are having to restart the full JTS server to restore its functionality - there is nothing in the logs to indicate any issues it just stops working suddenly.  Has anybody seen this happen else where 

DoorsNG 6.0.1 ifix14

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Donald Nong (14.5k●4●14) | answered Oct 18 '17, 9:54 p.m.

This appears to be a memory (exhaustion) issue to me. If you are using the default Liberty profile, you can find some /JazzTeamServer/server/liberty/servers/clm/verbosegc.mpid.txt.### files, or even some javacore files in the same folder. They are GC verbose logs and thread dumps respectively. If you have OutOfMemory issues, the javacore files should clearly show that. You can contact IBM Support and send these files for further analysis.

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