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Build fails with "Error getting file item info " error

Karthik Krishnan (8805112159) | asked Sep 04 '17, 12:15 p.m.

We use Jazz Build engine for our builds. 

Off late we are having strange errors: Error getting file item info for _vpPRgGemEeegWK0ZdJtw0g at \<component>\<folder> in component _XxwHsWeVEeevppoEgCGCGg of context _7TNOsb5yEeWLGKVhozpOJg

The above error comes only only for the builds marked which has the value "Delete before loading" unchecked. Same build works fine when the flag is checked. 
How can I find the root cause for this? I have no info apart from this. 

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Don Yang (7.7k21108137) | answered Sep 05 '17, 1:42 a.m.

It is very likely you are hitting the below defect:

The symptom you are seeing appears to be occurred in subsequent builds of java.lang.NullPointerException

Karthik Krishnan selected this answer as the correct answer

Karthik Krishnan commented Sep 05 '17, 3:12 a.m.

 thanks for the pointer. Do you know if there are any workaround for this (apart from making this a cont. build always). 

Don Yang commented Sep 05 '17, 4:15 a.m.

The fix for the defect is in 604 buildsystem Toolkit. For other versions, you may need to contact support if there is any existing fix.
I only know clear sandbox may help.

Karthik Krishnan commented Sep 05 '17, 7:02 a.m.

 Then will contact Support. Thank you.

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