It's all about the answers!

Ask a question

Build fails with "Error getting file item info " error

Karthik Krishnan (8825118163) | asked Sep 04 '17, 12:15 p.m.

We use Jazz Build engine for our builds. 

Off late we are having strange errors: Error getting file item info for _vpPRgGemEeegWK0ZdJtw0g at \<component>\<folder> in component _XxwHsWeVEeevppoEgCGCGg of context _7TNOsb5yEeWLGKVhozpOJg

The above error comes only only for the builds marked which has the value "Delete before loading" unchecked. Same build works fine when the flag is checked. 
How can I find the root cause for this? I have no info apart from this. 

Accepted answer

permanent link
Don Yang (7.7k21110139) | answered Sep 05 '17, 1:42 a.m.

It is very likely you are hitting the below defect:

The symptom you are seeing appears to be occurred in subsequent builds of java.lang.NullPointerException

Karthik Krishnan selected this answer as the correct answer

Karthik Krishnan commented Sep 05 '17, 3:12 a.m.

 thanks for the pointer. Do you know if there are any workaround for this (apart from making this a cont. build always). 

Don Yang commented Sep 05 '17, 4:15 a.m.

The fix for the defect is in 604 buildsystem Toolkit. For other versions, you may need to contact support if there is any existing fix.
I only know clear sandbox may help.

Karthik Krishnan commented Sep 05 '17, 7:02 a.m.

 Then will contact Support. Thank you.

Your answer

Register or to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.