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This page can't be displayed when accessing QM and RM


Andrew Clement (727540) | asked Aug 18 '17, 2:07 a.m.

I am running CLM 6.0 iFix008 with 3 servers.
host01: JTS and SQL server
host02: QM
host03: RM

When I access RM or QM with IE, "this page can't be displayed" error is displayed.
There are following errors in "Applications and Friends" section in JTS Diagnostics:

Application: the root services resource at 
https://host02:9443/qm/rootservices for "/qm" cannot be accessed: 
java.net.ConnectException: Connection timed out: connect 

Application: the root services resource at 
https://host02:9443/qm/scr for "/qm" cannot be accessed: 
java.net.ConnectException: Connection timed out: connect 

Application: the root services resource at 
https://host03:9443/rm/rootservices for "/rm" cannot be accessed: 
java.net.ConnectException: Connection timed out: connect

Application: the root services resource at 
https://host03:9443/rm/scr for "/rm" cannot be accessed: 
java.net.ConnectException: Connection timed out: connect 

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Howard Hsiao (5.4k17) | answered Aug 18 '17, 2:08 a.m.
JAZZ DEVELOPER

 One possible cause is that SQL server on host01 cannot be reached from host02 and host03.


To troubleshoot:
1) Check qm.log from host02 or rm.log from host03 and see if there is any log entry saying that SQL server cannot be connected.
2) Check if you can "telnet host01 1443" from host02 or host03.

If "telnet host01 1443" fails from host02 and host03, firewall on host01 might be blocking access.
If that is the case, from host01, create a new firewall rule that allows host02 and host03 to access all ports of host01.
After that, restart QM on host02 and RM on host03.

Andrew Clement selected this answer as the correct answer

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