This page can't be displayed when accessing QM and RM
I am running CLM 6.0 iFix008 with 3 servers.
host01: JTS and SQL server
host02: QM
host03: RM
When I access RM or QM with IE, "this page can't be displayed" error is displayed.
There are following errors in "Applications and Friends" section in JTS Diagnostics:
Application: the root services resource at
https://host02:9443/qm/rootservices for "/qm" cannot be accessed:
java.net.ConnectException: Connection timed out: connect
Application: the root services resource at
https://host02:9443/qm/scr for "/qm" cannot be accessed:
java.net.ConnectException: Connection timed out: connect
Application: the root services resource at
https://host03:9443/rm/rootservices for "/rm" cannot be accessed:
java.net.ConnectException: Connection timed out: connect
Application: the root services resource at
https://host03:9443/rm/scr for "/rm" cannot be accessed:
java.net.ConnectException: Connection timed out: connect
Accepted answer
One possible cause is that SQL server on host01 cannot be reached from host02 and host03.
To troubleshoot:
1) Check qm.log from host02 or rm.log from host03 and see if there is any log entry saying that SQL server cannot be connected.
2) Check if you can "telnet host01 1443" from host02 or host03.
If "telnet host01 1443" fails from host02 and host03, firewall on host01 might be blocking access.
If that is the case, from host01, create a new firewall rule that allows host02 and host03 to access all ports of host01.
After that, restart QM on host02 and RM on host03.