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question asked: Mar 31 '17, 4:14 p.m.
question was seen: 1,967 times
last updated: Mar 31 '17, 5:41 p.m.

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Folders Cannot be deleted

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Rachel Heck (17●11) | asked Mar 31 '17, 4:14 p.m.

We are on DNG version 5.0.2. Whenever a module is created, a folder is automatically created with the module name follow by "artifacts". We aren't able to delete these folders that are created, despite their being no artifacts in them.  The following message is displayed:


Not all of the folder contents could be deleted. Some of the contents might be locked, some of them might be used in modules, or you might not have permission to delete them.

We have permissions to Delete a Folder. Any ideas?

Thank You

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Benjamin Silverman (4.1k●6●10) | answered Mar 31 '17, 5:38 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Hi Rachel,

Have you also deleted the module?  The module needs a content folder for storing any resources you create in the module.  Unless you've deleted the module I would not expect you to be able to delete the asset folder.  You can re-assign the content folder by going to the module and selecting "Edit", and updating the "Content Folder", but otherwise you cannot delete a content folder that's assigned to a module.  Hope it helps,

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Erica Tran (1.4k●7) | answered Mar 31 '17, 5:41 p.m.
JAZZ DEVELOPER

Hi Rachel,
Does the module still exist?  If so check the "Content Folder" of the module to make sure it is not using the folder you wish to delete.  If it is, you need to edit the value and select a different folder.  Please see the screenshot below.

Module Content Folder

If you are unsure if there is a module that is using the folder as a "content folder" then you should be able to see the module identified in the rm.log file when you attempt to delete the folder.

I hope this helps.

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